Supervising Care Manager

Astor Services • Poughkeepsie, NY

1d

About The Position

The Care Manager Supervisor provides daily programmatic oversight of an assigned care management unit. The role works closely with care managers to ensure the overall provision and coordination of services for assigned members. Care management is a service model in which an individual’s caregivers communicate and coordinate to address the member’s needs comprehensively and connect them with services that support health, stability, and avoidance of hospitalization.

Requirements

• Bachelor’s degree in Social Work, Nursing, Public Health, or a related field, with 2–3 years of experience in Health Home Care Management service provision.
• Alternatively, a master’s degree in Social Work, Nursing, Public Health, or a related field, plus appropriate licensure, and 2–3 years of administrative, clinical, and supervisory or managerial experience.
• Knowledge of best practices in working with children and families in health, preventive, and wellness care.
• Working knowledge of child welfare, developmental disabilities, mental health, and/or primary healthcare fields.
• Experience managing teams that provide case or care management.
• Experience providing service coordination and information, linkages, and referrals for community-based services.
• Excellent accountability, writing, communication, and organizational skills.
• Compassion for serving children and families with special needs.
• Ability to travel to community-based agency offices.
• Decisiveness, motivational and developmental skills, and management abilities, including meeting deadlines, ensuring compliance with agency policies and procedures, and overseeing complete and timely agency record maintenance in accordance with contractual requirements.

Nice To Haves

• Supervisory or managerial experience.
• Experience using Excel and electronic health care systems to review and manage data.
• Bilingual English/Spanish.

Responsibilities

• Provide supervisory support to the assigned Care Management Team.
• Provide individual and group supervision to assigned Care Managers and evaluate supervisees regularly and on time.
• Monitor Care Managers’ work with children and families through team meetings and regular individual meetings.
• Provide direct care management services when Care Management staff are absent.
• Manage, review, and monitor member records to ensure compliance with internal and external quality assurance standards and timely completion in accordance with agency and CCF Health Home policies.
• Train new staff and provide ongoing training to existing staff.
• Use leadership and management skills to support the progressive, positive development of Care Management employees.
• Coordinate and conduct audit preparation and execution plans.
• Collect, analyze, and report supervision-related data to assist the Director.
• Oversee identification of eligible members from other agency programs and the community, as well as program enrollment and consent processes.
• Help locate and create community support networks.
• Collaborate with teams throughout agency programs.
• Complete special projects and assignments as needed or identified by the Director.
• Perform other duties as assigned.

Benefits

• 4 weeks of paid vacation annually.
• 13 paid holidays.
• 4 personal days.
• 1 sick day per month, accruable to 150 days.
• Fully paid individual long-term disability and life insurance.
• Eligibility to participate in the agency medical and dental plans for individual or family coverage, with a small employee contribution.
• New longevity incentives.
• Opportunities for growth and advancement within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager