Supervising Care Manager

Astor Services•City of Poughkeepsie, NY

About The Position

Care Management is a service model in which an individual's caregivers communicate and coordinate to address the member's needs comprehensively. A care manager oversees and provides access to the services an individual needs to help prevent hospitalizations, maintain health, and support stability. The Care Manager Supervisor provides daily programmatic oversight of an assigned care management unit and works closely with care managers to ensure the overall provision and coordination of services for assigned members. The role includes supervising and developing staff, monitoring care management work and records, supporting quality assurance and audits, providing direct care management when staff are absent, and collaborating across agency programs and community services.

Requirements

Bachelor’s degree in Social Work, Nursing, Public Health, or a related field, with 2–3 years of experience in Health Home Care Management service provision; or a master’s degree in Social Work, Nursing, Public Health, or a related field, plus appropriate licensure and 2–3 years of administrative, clinical, and supervisory/managerial experience.
Knowledge of best practices for working with children and families in health, preventive, and wellness care.
Working knowledge of child welfare, developmental disabilities, mental health, and/or primary healthcare fields.
Experience managing teams that provide case or care management.
Experience providing service coordination and information, linkages, and referrals for community-based services.
Excellent accountability, writing, communication, and organizational skills.
Compassion for serving children and families with special needs.
Ability to travel to community-based agency offices.
Decisiveness, motivational and developmental skills, and management abilities, including meeting deadlines, ensuring compliance with agency policies and procedures, and overseeing complete and timely agency record maintenance in accordance with contractual requirements.

Nice To Haves

Supervisory or managerial experience is a plus for candidates with a bachelor’s degree.
Experience using Excel and electronic healthcare systems to review and manage data.
Bilingual in English and Spanish.

Responsibilities

Provide supervisory support to the assigned Care Management Team.
Provide individual and group supervision to assigned Care Managers and evaluate supervisees regularly and in a timely manner.
Monitor Care Managers’ work with children and families through team meetings and regular individual meetings.
Provide direct care management services when Care Management staff are absent.
Manage, review, and monitor member records to ensure compliance with internal and external quality assurance standards and timely completion under agency and CCF Health Home policies.
Train new staff and provide ongoing training to existing staff.
Use leadership and management skills to support the progressive, positive development of Care Management employees.
Coordinate and conduct audit preparation and execution plans.
Collect, analyze, and report supervision-related data to assist the Director.
Oversee identification of eligible members from other agency programs and the community, as well as program enrollment and consent processes.
Assist in locating and creating community support networks.
Collaborate with teams throughout agency programs.
Complete special projects and assignments as needed or identified by the Director.
Perform other duties as assigned.

Benefits

Four weeks of paid vacation annually.
13 paid holidays.
Four personal days.
One sick day per month, accruable to 150 days.
Fully paid individual long-term disability and life insurance.
Eligibility to participate in the agency medical and dental plans for individual or family coverage, with a small employee contribution.
New longevity incentives.
Opportunities to make a difference in the lives of children and families in need.
Collaboration with a team of dedicated professionals in a supportive and dynamic environment.
Room for growth and advancement within the organization.