Assistant General Manager

Team Car Care•Lacey, WA

1d•Onsite

About The Position

The Assistant General Manager (AGM) works with the General Manager to support the service center’s management team, drive revenue growth, and deliver a strong guest experience. The role includes supporting sales performance, team development, service quality, store operations, and financial objectives. The AGM may perform opening and closing duties when the General Manager is away and assist guests in person, electronically, or by telephone.

Requirements

One to three years of retail management experience.
Exceptional oral and written communication skills.
Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoy and feel energized by a fast-paced, flexible, high-performance retail environment.
Guest-first mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years of age.

Responsibilities

Work with the General Manager to grow revenue by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
Coach the team and deliver excellent customer service and guest experiences.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates through internal training, ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are consistently followed.
Carry out duties and projects such as inventory management, cash handling, addressing guest issues and concerns, and supporting critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide the team with clear and detailed direction.
Keep the service center clean, safe, and presentable in accordance with the Guide to Excellence.
Guide and mentor automotive technicians and customer service associates.
Perform opening and closing duties when the General Manager is absent.
Help build and maintain an engaged workforce aligned with customer volume and business needs.
Lead daily team huddles and store meetings and set direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.