Office Manager

Eye Care Partners•Louisville, KY

About The Position

The Office Manager is responsible for the overall sales, profitability, and day-to-day operations of an office location. The role aims to deliver a world-class Total Patient Experience (TPE) that supports patients’ medical needs while maximizing retail sales. The Office Manager oversees team member support, merchandising, inventory management, training, and safety, and exercises independent judgment and discretion in managing the location’s overall performance. A Licensed Office Manager must hold a State Optician’s License in states where the company requires one.

Requirements

Management experience is required.
A favorable background check result, as required by the state.
Proof of identity and authorization to work in the United States.
High school diploma or GED.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to walk, sit, and stand frequently; bend, stoop, and reach regularly; and lift, carry, push, and pull items weighing up to 25 pounds.
Strong fine motor skills and full use of hands for grasping, writing or typing, and using technology.
Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus.

Nice To Haves

Industry-related experience.
ABO, NCLE, and/or LDO credentials are preferred but not required.
A State Optician’s License is required for a Licensed Office Manager in states where the company requires one.

Responsibilities

Direct and execute the office location’s sales and profitability through effective delivery of the Total Patient Experience.
Develop and maintain a good working relationship with the associated doctor or doctors and serve as a liaison between them and the office team.
Recruit, select, train, coach, and develop team members, including coaching them on KPI scorecard results.
Conduct performance reviews and compensation evaluations for the office team.
Use judgment and available tools to achieve revenue and EBITDA growth.
Motivate team members by maintaining a positive approach and communicating changes or news supportively and constructively.
Maintain the facility, including the building, equipment, parking lot, and grounds, to corporate standards; enforce safety rules and HIPAA and OSHA requirements, hazardous-material handling, and waste-disposal procedures.
Monitor and enforce company cash-handling policies, including petty cash procedures, and submit required financial documents accurately and on schedule.
Oversee daily office operations, including team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.