Assistant General Manager

Team Car Care•Pasadena, CA

1d•Onsite

About The Position

The Assistant General Manager (AGM) is part of the service center management team and works directly with the General Manager to support revenue growth, sales performance, and exceptional guest experiences. The AGM leads and develops teammates, helps ensure quality and safety standards are followed, and supports the daily operation and financial performance of the service center. The role includes providing direction and coaching to automotive technicians and customer service associates, handling guest questions and concerns, managing inventory and product orders, and performing opening and closing duties when the General Manager is absent. The position is full-time and pays $20.00–$22.00 per hour. Professional automotive experience is not required.

Requirements

One to three years of retail management experience.
Exceptional oral and written communication skills.
Leadership ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
Guest-first mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years of age.

Responsibilities

Work with the General Manager to support revenue growth by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
Coach teammates and deliver excellent customer service to create an exceptional guest experience.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates through internal training, ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are consistently followed.
Carry out duties and projects such as inventory management, cash-handling processes, addressing guest issues and concerns, and supporting critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and consistent direction to the team.
Keep the service center clean, safe, and presentable according to the Guide to Excellence (GTE).
Guide and mentor automotive technicians and customer service associates (CSAs).
Perform opening and closing duties when the General Manager is absent.
Help the General Manager build and maintain an engaged workforce that reflects customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and hold others accountable to rules and regulations that maintain a safe and productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.