Community Care Manager

Des Plaines • Lombard, IL

5d • Onsite

About The Position

This is a leadership role supporting caregivers, guiding families, and helping ensure seniors receive compassionate, high-quality care. The Community Care Manager serves as a trusted point of contact throughout the care journey, organizes fast-moving daily operations, and addresses problems in real time. The position includes caregiver supervision, scheduling, client and family support, care coordination, compliance monitoring, and administrative work. The role also supports and grows private duty service offerings.

Requirements

• Strong communication and leadership skills.
• Ability to problem-solve and stay organized in a fast-paced environment.
• Reliable transportation.

Nice To Haves

• CNA certification or relevant experience.
• At least 2 years of home and community care experience.
• Day shift availability.
• Night shift availability.

Responsibilities

• Use a community database to manage, support, and communicate with caregivers in assigned locations.
• Address client and caregiver concerns proactively and serve as a problem-solver.
• Collaborate with families and facility staff to support high-quality care delivery.
• Supervise caregivers, including coaching and disciplinary actions when necessary.
• Conduct supervisory client visits in compliance with state regulations.
• Coordinate caregiver schedules and client assignments, making frequent real-time adjustments.
• Monitor compliance with company and facility policies and procedures.
• Ensure care plans are accurately followed and patient records are kept up to date.
• Assess and respond to client and family needs using sound decision-making.
• Assign caregivers appropriately while maintaining cost efficiency.
• Coordinate intake for new client referrals.
• Review timesheets and documentation weekly for accuracy.
• Perform administrative duties, including phone support, copying, and documentation.
• Participate in staff orientation and ongoing training programs.
• Maintain knowledge of agency policies and applicable state and federal regulations.
• Support and grow private duty service offerings.
• Complete additional duties as assigned.

Benefits

• Medical, dental, and vision insurance, with a generous percentage paid by the company.
• Company-paid life insurance, AD&D insurance, and short-term disability.
• Competitive group rates for voluntary long-term disability.
• 401(k) with matching and immediate vesting.
• Gym membership and senior care reimbursement.
• Paid vacation, personal days, and holidays, including a paid day off for the employee's birthday.
• Employee assistance program.
• Employee discount.
• Paid sick time and paid time off.
• Paid training.
• Parental leave.
• Professional development assistance.
• Opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed