Community Care Manager

Senior Helpers - Des Plaines•Lombard, IL

6d•$20 - $25•Onsite

About The Position

This is a leadership role focused on supporting caregivers, guiding families, and ensuring clients receive compassionate, high-quality senior care. The Community Care Manager serves as a point of contact throughout the care journey, brings structure to a fast-moving environment, and resolves issues in real time. The position also supports the growth of private duty services and offers opportunities for advancement.

Requirements

Strong communication and leadership skills.
Ability to problem-solve and stay organized in a fast-paced environment.
Reliable transportation.

Nice To Haves

CNA or relevant experience.
At least 2 years of home and community care experience.
Availability for day or night shifts.

Responsibilities

Use a community database to manage, support, and communicate with caregivers in assigned locations.
Address client and caregiver concerns proactively and solve problems.
Collaborate with families and facility staff to ensure high-quality care delivery.
Supervise caregivers, including coaching and disciplinary actions when necessary.
Conduct supervisory client visits in compliance with state regulations.
Coordinate caregiver schedules and client assignments, making frequent real-time adjustments.
Monitor compliance with company and facility policies and procedures.
Ensure care plans are carried out accurately and patient records are kept up to date.
Assess and respond to client and family needs using sound decision-making.
Assign caregivers appropriately while maintaining cost efficiency.
Coordinate intake for new client referrals.
Review timesheets and documentation weekly for accuracy.
Perform administrative duties, including phone support, copying, and documentation.
Participate in staff orientation and ongoing training programs.
Maintain knowledge of agency policies and applicable state and federal regulations.
Support and grow private duty service offerings.
Complete additional duties as assigned.

Benefits

Medical, dental, and vision insurance, with the company paying a stated percentage of the cost.
Company-paid life insurance, AD&D insurance, and short-term disability.
Voluntary long-term disability coverage at competitive group rates.
401(k) with matching and immediate vesting.
Gym membership and senior care reimbursement.
Paid vacation, personal days, and holidays, including a paid day off for the employee's birthday.
Employee assistance program.
Employee discount.
Paid sick time and paid time off.
Paid training.
Parental leave.
Professional development assistance.
Opportunities for advancement.