Practice Manager

MARYLAND PRIMARY CARE PHYSICIANS LLC•Bowie, MD

4d•$75,000 - $95,000

About The Position

The Practice Manager assists the Clinical Director with the daily clinical operations of the Glen Burnie practice, with an emphasis on managing clinical staff and practice resources. Responsibilities include budget management, scheduling, safety, environment of care, maintaining adequate clinical supply levels, and hiring, supervising, staffing, evaluating, and disciplining staff. The role also supports pay-for-performance programs, including value-based care and population health, in support of the organization’s patient-centered mission. The Practice Manager works with Administration to establish and implement site goals, policies, procedures, and systems; oversees use of the EMR and PM systems; monitors budgets and financial statements; oversees patient billing; and prepares and verifies daily receipts and deposits. The role manages office staff and personnel information, conducts meetings with staff, providers, and the Clinical Director, and ensures compliance with applicable safety, privacy, fire safety, and laboratory standards. The manager also coordinates site space and facilities needs, serves as a liaison among the practice, Administration, and external agencies, and works with medical staff to support quality patient care. Maryland Primary Care Physicians, LLC is an independent, physician-owned network with approximately 100 board-certified providers across 10 locations, serving 130,000 patients. Operations and financial management are performed by Physicians Management Group, LLC. This is a full-time, 40-hour position in an outpatient practice setting.

Requirements

High school completion is required.
Two years of healthcare management experience with direct staff supervision are required.
At least two years of the required experience must be in an ambulatory care setting.
Demonstrate increasing job responsibility linked to accomplishments in healthcare management.
Hold a valid Maryland LPN license or successfully complete a Medical Assistant Certification Exam.
For Certified Medical Assistants, successfully complete the CMA, RMA, NCMA, or NRCMA certification exam within three months of hire.
Demonstrate effective communication and collaboration skills within interprofessional teams.
Be proficient in electronic health records and population health tools.
Demonstrate data-driven skills, including identifying trends, measuring outcomes, and driving quality improvement.
MMR and flu vaccinations are required unless a medical or religious exemption is approved.
PPD is required.
Background and drug screening are required.

Nice To Haves

Graduation from a licensed practical nursing program or an accredited Medical Assistant program.
Five or more years of applicable MA experience may substitute for formal training, provided the candidate is eligible for the Medical Assistant Certification/Registration exam.
Some college or continuing education courses.
Experience working in value-based care models or population health environments.
Experience with electronic health records and population health tools such as Epic and care management platforms.

Responsibilities

Assist the Clinical Director with daily clinical operations, including managing clinical staff, scheduling, safety, the environment of care, and clinical supply levels.
Work with Administration to establish and implement site goals, objectives, policies, procedures, and systems.
Implement office policy changes as directed by Administration.
Oversee utilization of the EMR system and maintain working knowledge of EMR and practice management systems.
Participate in developing practice budgets and monitor and control expenses within the established budget.
Review and monitor monthly financial statements.
Oversee patient billing and maintain working knowledge of coding.
Prepare daily bank receipts and deposits; verify and sign off on close-of-day receipts and deposits and submit them to Finance.
Select, train or orient, and supervise office staff; assign work and oversee daily actions.
Evaluate staff performance and recommend merit increases, promotions, and disciplinary actions.
Conduct regular meetings with office staff, providers, and the Clinical Director.
Maintain personnel information and inform HR of employee status changes.
Ensure compliance with OSHA, HIPAA, fire safety, and laboratory regulations and standards.
Understand the site office lease and appropriate contacts.
Organize and maintain proper utilization of available space and liaise with maintenance, cleaning, and landscaping crews.
Serve as liaison among the practice, Administration, and external agencies.
Work with medical staff to ensure quality patient care and services.
Support tasks to comply with pay-for-performance programs, including value-based care and population health.
Perform other duties as assigned.