WOUND CARE NURSE MANAGER (RN) - OUTPATIENT WOUND CARE CENTER

Beebe Healthcare•Rehoboth Beach, DE

About The Position

The Wound Care Nurse Manager plans, organizes, leads, and implements Wound Care and Diabetes Management Services across inpatient and outpatient settings. The role oversees clinical operations, fiscal management, regulatory compliance, performance improvement, staff development, and department operations, and is accountable for departmental outcomes, personnel management, quality metrics, revenue cycle performance, and patient satisfaction. As a member of the leadership team, the Manager collaborates with physicians, advanced practice providers, hospital leadership, and interdisciplinary departments to support high-quality patient care and operational excellence. The role also supports marketing and outreach to increase awareness and use of the Wound Care Center and Diabetes Management programs through physician outreach, community engagement, referral relationship development, and collaboration with marketing teams.

Requirements

Progressive leadership experience in wound care, diabetes management, hyperbaric medicine, or a related clinical specialty.
Demonstrated ability to manage clinical operations, personnel, and departmental performance.
Strong knowledge of quality improvement, regulatory compliance, and healthcare operations.
Proficiency with electronic medical records and clinical documentation systems.
Excellent communication, leadership, organizational, and interpersonal skills.
Current Registered Nurse (RN) licensure.
Basic Life Support (BLS) certification through the American Heart Association.
Wound Care Certification (CWS or CWOCN).
Bachelor of Science in Nursing (BSN).

Nice To Haves

Experience with revenue cycle management and patient access functions.
Demonstrated success in physician outreach, referral relationship management, business development, or program growth initiatives.

Responsibilities

Plan, organize, direct, and evaluate Wound Care and Diabetes Management Services.
Manage outpatient and inpatient services, revenue cycle operations, budgeting, fiscal management, resource utilization, and departmental performance.
Ensure compliance with policies, procedures, accreditation standards, and regulatory requirements.
Collaborate with providers, staff, leadership, external stakeholders, and hospital departments.
Manage personnel processes, including performance management, employee engagement, and staff development.
Use a personal cell phone for business purposes as required as a member of the Leadership Team.
Lead and oversee daily clinical operations and maintain teamwork and provider collaboration.
Maintain competencies for the Clinical Nurse and Clinical Documentation Specialist roles in the outpatient Wound Care department, and occasionally provide direct patient care based on departmental needs.
Serve as a clinical resource in wound healing, hyperbaric oxygen therapy, diabetes management, clinical documentation, and EMR optimization.
Support initiatives to improve patient outcomes, safety, workflow efficiency, and quality metrics.
Participate in recruitment, interviewing, hiring, and onboarding; coordinate employee orientation and ongoing education and training.
Develop and maintain competency programs, coach and mentor team members with the Director, and foster continuous learning, engagement, accountability, and professional growth.
Advocate for patients and address care, service, billing, and complaint concerns; support patient satisfaction and corporate compliance initiatives.
Manage provider and staff scheduling, facilitate team meetings, lead departmental projects, represent the department on committees, and support the Director's goals and objectives.
Coordinate quality improvement initiatives, monitor performance indicators, analyze outcomes, implement corrective actions, and conduct compliance and accreditation audits.
Oversee patient registration, benefit verification, referrals and authorizations, coding and billing, denial management, scheduling, and coordination of care.
Liaise with internal departments and external agencies on billing and reimbursement, and coordinate responses to medical record requests and documentation needs.
Build and maintain relationships with physicians, advanced practice providers, referral sources, and community partners.
Collaborate with leadership and marketing teams on advertising, outreach, and growth strategies; promote programs through physician outreach, community education, networking, and marketing.
Analyze referral trends and growth metrics, identify opportunities to increase patient volume and service utilization, and recommend improvements to visibility, access, and referral development.