Dining Room Manager

Life Care Services • Memphis, TN

5d

About The Position

The Dining Room Manager provides full-scope, hands-on dining room management in the Culinary Services Department at The Heritage at Irene Woods. The role is responsible for maintaining a superior level of service and cleanliness and creating a positive experience for customers. The manager leads, develops, trains, schedules, and oversees serving staff while ensuring the dining room is appropriately staffed, operational, and stocked. The position also includes direct service duties, such as taking orders, answering questions about menu items, clearing tables, and assisting with dishwashing.

All employees are expected to practice the LCS Hospitality Promises in interactions with residents, participants, fellow employees, and guests. Employees are required to provide proof of COVID-19 vaccination or apply for and receive an approved exemption. Some roles may also require questions about vaccination status for MMR, chicken pox, hepatitis, and flu.

Requirements

• High school diploma/GED, or equivalent education, training, and experience.
• At least 3 years of restaurant or senior living experience, or equivalent serving and staff management experience.
• Provide proof of COVID-19 vaccination or apply for and receive an approved exemption as a condition of employment.

Nice To Haves

• Enthusiasm, compassion, and a passion for hospitality and senior engagement.

Responsibilities

• Oversee the operation, coordination, appearance, and maintenance of the dining room and serving staff.
• Provide leadership, development, training, counseling, scheduling, and oversight for serving staff.
• Maintain the community’s standards for cleanliness, sanitation, and organization.
• Ensure food quality, appearance, and presentation meet standards.
• Ensure the dining room is appropriately staffed, operational, and stocked according to company standards.
• Maintain serving standards for speed, accuracy, and efficiency.
• Train servers in customer service, efficient serving techniques, setting tables, and maintaining orderly workstations.
• Prepare server schedules based on operational needs and budgetary compliance.
• Set tables and maintain workstations in proper order.
• Take orders and provide service and requested items graciously and courteously.
• Answer questions about menu items.
• Clear dishes from tables during and after meal service and assist with dishwashing.
• Practice the LCS Hospitality Promises in interactions with residents, participants, fellow employees, and guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED