Dining Room Manager

Three Oaks Senior Dining LLC•Doylestown, PA

About The Position

Three Oaks Senior Dining, LLC is a boutique dining services company serving senior living communities and focused on personalized dining experiences, genuine hospitality, transparent operations, and quality food service. The Dining Room Manager is a collaborative leadership role responsible for coordinating dining room operations and staff while helping provide excellent dining experiences for residents and guests. The role works across departments and with diverse stakeholders, collaborates with the Executive Chef and Director of Dining Services, and supports service quality, customer satisfaction, staff development, sanitation, and operational compliance.

Requirements

High school degree or equivalent.
Two years of experience in dining services management.
Working knowledge of applicable federal, state, and local regulations.
Ability to instruct, direct, and lead dining room staff.
Ability to relate well to employees, residents, and visitors.
Ability to manage multiple priorities, communicate professionally, and demonstrate a strong commitment to customer service.
Proficiency in computer skills and experience with report management.
Ability to listen attentively, seek ways to help others, and understand others' reactions.
Knowledge of food profession principles and practices, including experiential knowledge for managing people and problems.
Excellent oral, reading, and written communication skills.
Ability to adjust actions in response to others, monitor or assess performance, and make improvements or take corrective action.
Must comply with dress code requirements.
Must be able to work some nights, weekends, and holidays.

Responsibilities

Collaborate with the Executive Chef on menu development, special creations, and dining hours.
Manage and arrange dining room reservations and seating.
Supervise dining room staff in preparing for meals, including setting tables with dinnerware and decorations.
Ensure residents and guests are greeted promptly and cordially before mealtimes.
Make comment cards available at all meals, collect them, address questions and concerns, and review comments with the Director of Dining Services.
Work with Resident Focus Group meetings on menu development and service updates.
Assist with food production for catering and special functions.
Coordinate independent living resident meal accounts with the Director of Dining Services.
Maintain clean and sanitary work areas by conducting daily inspections of work areas, the dining room, and pantry in accordance with established guidelines.
Enforce the dining services department cleaning schedule.
Make recommendations to the Director of Dining Services regarding recruitment, training, supervision, and corrective action for department staff.
Complete required record-keeping related to staff processes.
Evaluate dining room services personnel job performance at least annually.
Prepare dining room personnel schedules within budget guidelines and provide adequate staffing for quality meal service.
Conduct regular staff meetings across all shifts to plan, coordinate, and implement policies and procedures for quality resident dining services.
Assist with staff training, including HACCP, sanitation, and customer service.
Perform other duties and responsibilities as assigned.