Business Office Manager

Life Care Services•Bartlesville, OK

5d•Onsite

About The Position

Green Country Village Senior Living is seeking a creative, multifunctional, and organized Business Office Manager to support the community and its Executive Director. The role is a key part of the administrative team and follows community policies and procedures while upholding the community’s mission, philosophy, values, company vision, principles, and Hospitality Promises. The position handles resident billing and financial administration, including payment processing, census changes, ancillary charges, collections, reconciliations, and month-end closing.

Requirements

At least a high school education, with knowledge of accounting, computers, and Microsoft Office products.
Two years of experience processing accounts receivable and accounts payable.
Data-entry or personal-computer experience.
Knowledge and experience sufficient to manage month-end closing and complex account reconciliations.
Proficiency with Microsoft Office Suite products.
Ability to work efficiently under tight deadlines and meet monthly close calendars.
Excellent written and verbal communication skills, including professional email, business, and phone communication, and the ability to present information one-on-one and in small groups.
Excellent interpersonal and conflict-resolution skills.
Strong organizational, time-management, and attention-to-detail skills.
Self-motivation and ability to balance projects while supporting multiple departments.
Ability to act with integrity, professionalism, and confidentiality.
Safety focus to help ensure a safe environment for residents and guests.

Responsibilities

Acquire copies of Residency Agreements and the Resident Handbook, and become knowledgeable about the services provided by the community.
Assist with the Residency Agreement process as assigned.
Process census changes—including move-ins, move-outs, transfers, and deaths—for the Community Accounting department using its standard procedures in Yardi financial software.
Process and deposit resident rent payments daily, manage resident ACH payments, and send a listing and supporting documentation to the Executive Director daily.
Obtain and process ancillary resident charges from community service points, such as the front desk, salon, and dining room, and email them to Community Accounting according to its procedures.
Complete timely and accurate month-end close procedures, including reconciling credit cards, accounts payable, and accounts receivable to the general ledger.
Publish and distribute rent increase notices to residents after approval by the Executive Director.
Review billing statements before distribution, including final accounting for residents upon death or move-out.
Run the accounts receivable aging report weekly and pursue collection of delinquent resident accounts according to the Accounts Receivable Collections policy.
Follow the community’s Hospitality Promises, including treating residents, employees, and guests with courtesy and respect, responding promptly, maintaining professionalism, and paying attention to detail.