Business Office Manager

Brookdale Senior Living Inc.•Cary, NC

About The Position

The Business Office Manager is primarily responsible for business office operations at a Brookdale community. The role supports the Executive Director in driving profitable growth and complying with operational processes and regulatory requirements. It also helps ensure the community has the associates needed to provide high-quality care and personalized services while minimizing premium labor, in conjunction with the HR department in a CCRC. The manager promotes effective communication with associates, residents, families, vendors, and other visitors, supports an inclusive community culture, and may directly supervise another department.

Requirements

Associate degree (A.A.) or equivalent from a two-year college or technical school, or additional years of experience substituted for the education requirement on a year-for-year basis.
At least three years of related experience and/or training.

Nice To Haves

Previous managerial experience.
Previous experience in an office setting.

Responsibilities

Lead the community’s business office operations.
Attract, engage, develop, and retain associates needed to provide high-quality care and personalized resident services while minimizing premium labor, in conjunction with the HR department in a CCRC.
Support the Executive Director in driving profitable growth and complying with operational processes and regulatory requirements.
Ensure effective communication with associates, residents, families, vendors, and other visitors to the community.
Ensure residents are billed correctly for services provided and lead timely collection of receivables.
Oversee the payroll process to ensure associates are paid correctly.
Ensure vendor invoices for goods or services are billed appropriately and processed for payment on time.
Support an inclusive community culture.
May directly supervise another department.

Benefits

Medical, dental, and vision insurance.
401(k).
Associate assistance program.
Employee discounts.
Referral program.
Early access to earned wages for hourly associates outside California.
Optional voluntary benefits including ID theft protection and pet insurance.
Paid time off for eligible full-time associates.
Paid holidays for eligible full-time associates.
Company-provided life insurance for eligible full-time associates.
Adoption benefit for eligible full-time associates.
Short- and long-term disability for eligible full-time associates.
Flexible Spending Accounts for eligible full-time associates.
Health Savings Account for eligible full-time associates.
Optional life and dependent life insurance for eligible full-time associates.
Optional accident, critical illness, hospital indemnity insurance, and legal plan for eligible full-time associates.
Tuition reimbursement for eligible full-time associates.
Advancement opportunities and professional development.
Programs supporting associates’ health and wellness.
Naturalization application fee advances of up to $725, less applicable taxes and withholding, for qualified associates who have been employed for at least one year.