Manager - Clinic Practice I - Rheumatology

Baptist Health Care•Pensacola, FL

About The Position

The Practice Manager leads the medical practice and oversees its daily operations, including patient satisfaction, budgeting, staff schedules, patient flow, and compliance. The manager ensures marketing programs are executed and maintained and oversees incoming and outgoing department communications. The role is responsible for submitting and maintaining regulatory, medical, and billing documentation, and works with providers to review business analytics, improve operational efficiency, and ensure procedures are charged and entered promptly. The manager also assists with internal coding and chart audits. The role manages assigned personnel in an office setting, including interviewing, hiring, orientation, development, and performance management, while monitoring the delivery of quality services. The manager may oversee up to four providers across two locations. Baptist Health Care is a not-for-profit health care system serving northwest Florida and south Alabama. It includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and a primary and specialty care provider network. The organization has more than 4,000 team members.

Requirements

High school diploma or equivalent required.
Four years of medical office or healthcare-related experience required; a bachelor's degree in a healthcare-related field may be considered in lieu of experience.
Two years of leadership or management experience required.
Knowledge of computer-based data management programs.
Knowledge of health plans and managed care plans.
Superior oral and written communication skills.
Proven leadership ability.
Knowledge and understanding of medical coding and guidelines.
Experience assigning CPT, ICD-10, and HCPCS codes.
Strong interpersonal and organizational skills.
Ability to multitask and strong time management skills.
Critical-thinking and decision-making skills.
Knowledge of basic human resources functions.

Nice To Haves

Bachelor’s degree in business, health care, or a related field preferred.

Responsibilities

Oversee and manage the day-to-day activities of the medical practice.
Coordinate communication among team members, physicians, and clinical associates to support appropriate care and outcome planning.
Ensure providers and staff follow company policies, procedures, and standards, comply with external regulatory authorities, and meet internal clinical documentation standards.
Consult with CBO and third-party representatives about patient financial responsibility, eligibility, service authorization, and reimbursement procedures.
Ensure daily balancing of cash drawers and petty cash and completion of daily bank deposits in accordance with policies and procedures.
Assess personal development needs and seek opportunities to address them.
Maintain the department’s operational excellence and ensure quality services are delivered in accordance with applicable policies, procedures, and professional standards.
Manage team members through orientation, development, evaluation, and monitoring of service quality; participate in recruiting, interviewing, and selection; assess performance against job goals; coach staff; recommend education programs; and ensure adherence to internal policies and standards.
Manage the department’s finances and ensure proper use of organizational financial resources.
Communicate departmental, organizational, and industry information effectively to staff.
Ensure marketing programs are properly executed and maintained.
Oversee incoming and outgoing department correspondence and communication.
Submit and maintain regulatory, medical, and billing documentation.
Work with providers on business analytics and operational efficiency, identifying opportunities to improve processes.
Ensure every procedure performed has a charge and is entered promptly.
Assist with internal coding and chart audits.