Manager - Clinic Practice I - Rheumatology

Baptist Health Care•Pensacola, FL

About The Position

The Practice Manager leads the Rheumatology practice and is responsible for its daily operations, including patient satisfaction, budgeting, staff scheduling, patient flow, and compliance. The manager ensures marketing programs are executed and maintained; oversees departmental correspondence and communications; and submits and maintains regulatory, medical, and billing documentation. Working closely with providers, the manager reviews business analytics and operational efficiency, evaluates processes for improvement, ensures procedures are charged and entered promptly, and assists with internal coding and chart audits. The role manages assigned personnel in an office setting, including interviewing, hiring, orientation, development, performance management, and monitoring service quality. The position may manage up to four providers across two locations.

Requirements

High school diploma or equivalent.
Four years of medical office or healthcare-related experience; a bachelor's degree in a healthcare-related field may be considered in lieu of this experience.
Two years of leadership or management experience.
Knowledge of computer-based data management programs.
Knowledge of health plans and managed care plans.
Superior oral and written communication skills.
Proven leadership ability.
Knowledge and understanding of medical coding and guidelines.
Experience assigning CPT, ICD-10, and HCPCS codes.
Strong interpersonal and organizational skills.
Ability to multitask with strong time-management skills.
Critical-thinking and decision-making skills.
Knowledge of basic human resources functions.

Nice To Haves

Bachelor's degree in business, healthcare, or a related field.

Responsibilities

Oversee and manage the day-to-day activities of the medical practice.
Coordinate communication among team members, physicians, and clinical associates to support appropriate care and outcome planning.
Ensure providers and staff follow company policies, procedures, and standards, comply with external regulatory authorities, and meet internal clinical documentation standards.
Consult with CBO and third-party representatives about patient financial responsibility, eligibility, service authorization, and reimbursement procedures.
Ensure daily balancing of cash drawers and petty cash and completion of daily bank deposits in accordance with policies and procedures.
Identify personal development needs and seek opportunities to address them.
Maintain operational excellence and ensure quality services are delivered in accordance with applicable policies, procedures, and professional standards.
Manage team members through orientation, development, evaluation, and monitoring of service quality.
Participate in recruiting, interviewing, and selecting team members in accordance with policies, guidelines, and applicable laws.
Evaluate team member performance against job goals and requirements.
Coach staff, recommend education programs, and ensure adherence to internal policies and standards.
Manage the department's fiscal resources and ensure their proper utilization.
Communicate departmental, organizational, and industry information effectively to staff.
Ensure marketing programs are properly executed and maintained.
Oversee incoming and outgoing departmental correspondence and communications.
Submit and maintain regulatory, medical, and billing documentation.
Work with providers on business analytics, operational efficiencies, and process improvement opportunities.
Ensure every procedure performed is charged and entered in a timely manner.
Assist with internal coding and chart audits.