Business Office Manager Jobs

About The Position

Requirements

• Strong attention to detail with the ability to manage multiple priorities
• A customer-service mindset with excellent communication skills
• Comfort working with financial systems, data tracking, and reporting
• Working knowledge of healthcare billing, insurance processes, or revenue cycle (preferred)
• Familiarity with basic HR practices and employment regulations (e.g., FMLA)
• Recent relevant experience in healthcare, billing, or business office operations (required)

Nice To Haves

• Bachelor’s Degree in Business or related field (preferred)
• Supervisory experience (preferred)
• Certified Healthcare Access Associate (CHAA) from NAHAM (preferred)

Responsibilities

• Ensure accurate and timely entry of all resident billing information in the accounting system
• Monitor, track, and follow up on Accounts Receivable, including delinquent accounts
• Prepare monthly financial summaries and provide updates on collection efforts
• Reconcile patient trust funds, petty cash, and maintain cash receipt journals
• Review accounts for accuracy and process adjustments or corrections as needed
• Collaborate with Admissions and Administration to support financial aspects of resident admissions and discharges
• Serve as a trusted point of contact for residents and families regarding billing, insurance, and account activity
• Communicate with insurance providers, including Medicare and Medicaid, to resolve billing questions and verify eligibility
• Partner with the LTC business office to address and resolve account concerns
• Maintain accurate census data and resident account updates within the system
• Prepare month-end reports and ensure compliance with all regulatory and insurance requirements
• Stay current on HIPAA regulations and ensure confidentiality standards are upheld
• Act as the on-site liaison for day-to-day functions
• Maintain and audit employee files to ensure compliance and completeness
• Support timekeeping processes and assist employees with HR-related questions
• Assist with onboarding documentation and ensure timely follow-up on outstanding items
• Promote positive employee relations and support a strong workplace culture