Business Office Manager

Avardis Health•Archdale, NC

11d

About The Position

Westwood Health and Rehabilitation is seeking an experienced, detail-oriented Business Office Manager to oversee the financial and administrative operations of its nursing home. The role manages resident billing and financial records, resident trust accounts, compliance, budgeting support, admissions and room-change records, and business office staff. The manager also works with residents and families on financial questions and provides support to the Nursing Home Administrator and leadership team. The position is listed as “[Full-Time/Part-Time]” in the posting, so the specific schedule is not clarified.

Requirements

Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
At least one year of experience in a Skilled Nursing Facility business office, including billing, collections, and patient trust accounting.
Strong knowledge of billing procedures, Medicare and Medicaid regulations, and insurance processes.
Proficiency in accounting software and Microsoft Office Suite.
Excellent communication, problem-solving, and organizational skills.
Compassionate and dedicated approach to working with residents and their families.

Nice To Haves

Prior supervisor experience in a business office setting.
Experience with the Point Click Care (PCC) billing system.
Experience with the National Data Care Resident Funds Management System (RFMS).

Responsibilities

Oversee and manage the day-to-day operations of the business office.
Ensure accurate and timely billing of resident services, including private pay, Medicare, Medicaid, and other insurance claims.
Maintain accurate financial records, including accounts receivable and accounts payable.
Manage resident trust accounts in accordance with federal and state regulations.
Work with residents and their families to provide financial guidance, including payment plans and insurance inquiries.
Monitor and maintain compliance with state, federal, and corporate guidelines for financial and administrative processes.
Assist with facility budget preparation and financial reporting.
Maintain accurate records of admissions, discharges, and room changes.
Supervise and train business office staff to support efficient workflow and customer service.
Provide support to the Nursing Home Administrator and leadership team as needed.

Benefits

Competitive salary commensurate with experience.
Comprehensive health insurance.
Dental insurance.
Vision insurance.
401(k).
Paid time off and holidays.
Access to earned but unpaid wages in advance.
Scheduling app to find and book open shifts or request additional hours.
Innovative purchasing program allowing employees to buy products and pay over time with no interest, credit check, or hidden fees.
Free 24/7 online learning courses for senior care, health, and human services, including courses that may help satisfy certification or professional development requirements.
Up to 20% discounts on employee personal wireless accounts and auto rentals through designated vendors.
Employee Assistance Fund for confidential requests for help in unexpected catastrophic situations.