Business Office Manager-Surgery Center
About The Position
The Business Office Manager is responsible for managing the daily operations of an ambulatory surgery center’s business office. The role supervises business office support staff and assists with managing related functions and processes, including patient admissions and registration, insurance verification, prior authorizations, scheduling, patient financial consultation, and medical records. The manager serves as a liaison between the center and the central business office and works with center leadership to establish and manage the patient experience program. The position also oversees office supplies, helps ensure regulatory and accreditation compliance, and coordinates resolution of issues involving physicians and their office staff.
Requirements
- High school diploma or GED.
- Literacy, communication, and math skills at a level normally demonstrated by an associate degree.
- At least three years of experience in a physician’s office or medical environment.
- Excellent communication and organizational skills.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Supervise support staff’s daily activities, coordinate team activities and staffing-to-workload ratios, and promote effective use of resources.
- Conduct hiring, performance reviews, counseling and disciplinary actions, and termination of office staff; manage personnel issues.
- Manage business office functions, which may include patient admissions and registration, insurance verification, prior authorizations, scheduling, patient financial consultation, and medical records.
- Serve as liaison between the center and the central business office.
- Collaborate with the center administrator and nursing director to establish and manage the patient experience program.
- Oversee office supply inventory and ordering.
- Collaborate with the center administrator, nursing director, and compliance team to ensure compliance with local, state, and federal requirements and HIPAA, AAAHC, and OSHA requirements.
- Coordinate resolution of issues related to physicians and their office staff.
- Collaborate as needed with human resources, finance, information technology, and compliance.
- Perform other duties as assigned and follow established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
- Provide customers with an excellent service experience by consistently demonstrating core and leader behaviors.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
