Business Office Representative Clerk - Inland Surgery Center

SCA Health•Redlands, CA

About The Position

The Business Office Representative Clerk supports Inland Surgery Center by performing assigned business office functions, which may include medical records, credentialing, admissions and intake, accounts payable, billing, collections, insurance verification, transaction posting, and clinical logs. The role also supports surgery scheduling and related patient and physician office communications. The representative schedules surgeries in the center’s computer-based surgery template, responds to calls about scheduling and scheduled procedures, and ensures scheduled cases are verified as soon as possible. They complete patient pre-registration and registration paperwork, confirm that authorizations are obtained from physician offices before scheduled procedures, and use the computer system to generate information for surgical and special procedures. The role includes documenting insurance verifications and patient calls in patient accounts, maintaining a log of cancelled appointments, and contacting patients with financial responsibility to explain payment policies and available payment options. Additional duties include answering and routing calls, taking messages, performing clerical tasks, and keeping the surgery scheduling area clean and orderly.

Requirements

High school diploma or equivalent required.
Ability to work independently and as part of a team.
Basic knowledge of surgery scheduling, receptionist, and registration responsibilities.
Ability to handle stress.
Flexibility with hours and ability to work whichever shift needs coverage.

Nice To Haves

Associate degree or equivalent preferred.
At least three years of health care experience preferred.
At least one year of experience with surgery scheduling procedures preferred.

Responsibilities

Perform assigned business office functions, including medical records, credentialing, admissions/intake, accounts payable, billing, collections, insurance verification, transaction posting, and clinical logs.
Schedule surgeries in the computer-based surgery template and handle calls from physician offices about scheduling and scheduled patients.
Answer calls pleasantly, address physician office and patient needs promptly, take messages, and transfer calls when necessary.
Complete pre-registration and registration paperwork and ensure authorization is obtained from the physician’s office before scheduled surgery.
Use the computer system to generate information for surgical and special procedures.
Maintain a log of cancelled appointments.
Perform clerical duties such as photocopying, mailing surveys, preparing patient charts, faxing forms, and retrieving faxes.
Keep the surgery scheduling area clean and orderly.
Verify all scheduled cases as soon as possible.
Contact patients with financial responsibility to explain the center’s payment policies and offer payment options when necessary.
Clearly document insurance verification and patient calls in patient accounts.