Business Office Representative Clerk - Rush Oak Brook Surgery Center

SCA Health•Oak Brook, IL

20h

About The Position

The Business Office Representative Clerk supports Rush Oak Brook Surgery Center through patient check-in and front-desk duties, along with assigned business office functions. These functions may include medical records, credentialing, admissions and intake, accounts payable, billing, collections, insurance verification, transaction posting, and clinical logs. The role schedules surgeries in the computer, handles calls from physician offices and patients, and helps ensure patients are registered and authorized before surgery. The clerk also documents insurance verification and patient calls, maintains scheduling records and areas, and performs general clerical tasks.

Requirements

High school diploma or equivalent.
Ability to work independently and as part of a team.
Basic knowledge of surgery scheduling, receptionist, and registration responsibilities.
Ability to handle stress.
Flexibility with hours and ability to work whichever shift needs coverage.

Nice To Haves

Associate degree or equivalent.
At least three years of experience in health care.
At least one year of experience in surgery scheduling procedures.

Responsibilities

Perform patient check-in and other front-desk duties.
Support the facility with assigned business office functions, including medical records, credentialing, admissions and intake, accounts payable, billing, collections, insurance verification, transaction posting, and clinical logs.
Schedule surgeries in the computer system and enter pertinent information.
Handle calls from physician offices regarding scheduling patients, surgery scheduling, and related information.
Answer phones pleasantly, respond promptly to physician offices and patients, take messages, and transfer calls as needed.
Complete pre-registration and ensure authorization is obtained from the physician’s office before scheduled surgery.
Complete registration paperwork and use the computer system to generate information for surgical or special procedures.
Maintain a log of cancelled appointments.
Perform clerical duties such as photocopying, mailing surveys, preparing patient charts, faxing forms, and retrieving faxes.
Maintain a clean and orderly surgery scheduling area.
Verify all scheduled cases as soon as possible.
Contact patients with financial responsibility promptly, explain the center’s payment policies, and offer payment options when necessary.
Clearly document insurance verification and patient calls in patient accounts.