Business Office Representative Clerk - Blue Ridge Day Surgery Center

SCA Health•Raleigh, NC

About The Position

The Business Office Representative Clerk supports the facility by performing assigned business office functions, which may include medical records, credentialing, admissions and intake, accounts payable, billing, collections, insurance verification, transaction posting, and clinical logs. The role schedules surgeries in the computer system, records pertinent information, and handles calls from physician offices about scheduling and related matters. The clerk answers calls pleasantly, addresses physician office and patient needs promptly, takes messages, and transfers calls as needed. Responsibilities also include pre-registering patients, ensuring authorization is obtained before surgery, completing registration paperwork, and using the computer system to generate information for surgical or special procedures. The position maintains a log of cancelled appointments, performs clerical tasks, keeps the scheduling area orderly, verifies scheduled cases as soon as possible, and contacts patients with financial responsibility to explain payment policies and options. Insurance verification and patient calls must be documented in patient accounts.

Requirements

High school diploma or equivalent.
Ability to work independently and function as part of a team.
Basic knowledge of surgery scheduling, receptionist, and registration responsibilities.
Ability to handle stress.
Flexibility with hours and ability to work whichever shift needs coverage.

Nice To Haves

Associate degree or equivalent.
At least three years of experience in health care.
At least one year of experience with surgery scheduling procedures.

Responsibilities

Perform assigned business office functions, including medical records, credentialing, admissions/intake, accounts payable, billing, collections, insurance verification, transaction posting, and clinical logs.
Schedule surgeries in the computer system and handle calls from physician offices regarding scheduling and related information.
Answer calls pleasantly, respond promptly to physician office and patient needs, take messages, and transfer calls when necessary.
Pre-register patients, ensure authorization is obtained from the physician’s office before surgery, complete registration paperwork, and generate surgical or special-procedure information using the computer system.
Maintain a log of cancelled appointments.
Perform clerical duties, including photocopying, mailing surveys, preparing patient charts, faxing forms, and retrieving faxes.
Maintain a clean and orderly surgery scheduling area.
Verify all scheduled cases as soon as possible.
Contact patients with financial responsibility promptly, explain the center’s payment policies, and offer payment options when necessary.
Clearly document insurance verification and patient calls in patient accounts.