Business Office Representative Clerk - Texas Health Surgery Center Dallas

SCA Health•Dallas, TX

About The Position

The Business Office Representative Clerk supports Texas Health Surgery Center Dallas by performing assigned business office functions, which may include medical records, credentialing, admissions and intake, accounts payable, billing, collections, insurance verification, transaction posting, and clinical logs. The role also coordinates surgery scheduling, communicates with physician offices and patients, completes pre-registration and registration paperwork, and helps ensure required authorizations are obtained before surgery. The successful candidate works independently and as part of a team, handles stress, and is flexible with hours and shift coverage.

Requirements

High school diploma or equivalent required.
Ability to work independently and function as part of a team.
Basic knowledge of surgery scheduling, receptionist, and registration responsibilities.
Ability to handle stress.
Flexibility with hours and ability to work whichever shift needs coverage.

Nice To Haves

Associate degree or equivalent preferred.
At least three years of experience in health care preferred.
At least one year of experience with surgery scheduling procedures preferred.

Responsibilities

Perform assigned business office functions, including medical records, credentialing, admissions and intake, accounts payable, billing, collections, insurance verification, transaction posting, and clinical logs.
Schedule surgeries in the computer-based surgery template, enter pertinent information, and respond to physician-office calls about scheduling and related information.
Answer phones pleasantly, respond promptly to physician-office and patient needs, take messages, and transfer calls when necessary.
Complete pre-registration and ensure the physician’s office obtains authorization before scheduled surgery.
Complete registration paperwork and use the computer system to generate information for surgical procedures and special procedures.
Maintain a log of cancelled appointments.
Perform clerical duties such as photocopying, mailing surveys, preparing patient charts, faxing forms, and retrieving faxes.
Keep the surgery scheduling area clean and orderly.
Verify all scheduled cases as soon as possible.
Contact patients with financial responsibility promptly, explain the center’s payment policies, and offer payment options when necessary.
Clearly document insurance verification and patient calls in the patient’s account.