Business Office Representative Clerk, Pool - Bergan Mercy Surgery Center

SCA Health•Omaha, NE

21h

About The Position

The Business Office Representative Clerk supports Bergan Mercy Surgery Center by performing assigned business office functions, which may include medical records, credentialing, admissions and intake, accounts payable, billing, collections, insurance verification, transaction posting, and clinical logs. The role also supports surgery scheduling and related clerical operations. The representative schedules surgeries in the computer-based surgery template, records pertinent information, and responds to calls from physician offices about scheduling patients and procedures. The role answers calls pleasantly, addresses physician-office and patient needs promptly, takes messages, and transfers calls as needed. It handles pre-registration, confirms that authorization has been obtained from the physician’s office before scheduled surgery, completes registration paperwork, and uses the computer system to generate information for surgical and special procedures. Additional duties include maintaining a log of cancelled appointments; photocopying, mailing, preparing patient charts, faxing and retrieving documents; and keeping the surgery scheduling area clean and orderly. Scheduled cases are verified as soon as possible. Patients with financial responsibility are contacted promptly, informed of the center’s payment policies, and offered payment options when necessary. Insurance verification and patient calls must be clearly documented in the patient’s account.

Requirements

High school diploma or equivalent required.
Ability to work independently and function within a team.
Basic knowledge of surgery scheduling, receptionist, and registration responsibilities.
Ability to handle stress.
Flexibility with hours and ability to work whichever shift needs coverage.

Nice To Haves

Associate degree or equivalent preferred.
Minimum three years of experience in health care preferred.
Minimum one year of experience in surgery scheduling procedures preferred.

Responsibilities

Perform assigned business office functions, including medical records, credentialing, admissions/intake, accounts payable, billing, collections, insurance verification, transaction posting, and clinical logs.
Schedule surgeries in the computer-based surgery template and document pertinent information.
Respond to physician-office calls about patient and procedure scheduling and other scheduled-surgery matters.
Answer calls pleasantly, address physician-office and patient needs promptly, take messages, and transfer calls when necessary.
Complete pre-registration and ensure authorization is obtained from the physician’s office before surgery.
Complete registration paperwork and use the computer system to generate information for surgical and special procedures.
Maintain a log of cancelled appointments.
Perform clerical duties such as photocopying, mailing surveys, preparing patient charts, faxing forms, and retrieving faxes.
Keep the surgery scheduling area clean and orderly.
Verify all scheduled cases as soon as possible.
Contact patients with financial responsibility promptly, explain the center’s payment policies, and offer payment options when necessary.
Clearly document insurance verification and patient calls in the patient’s account.