Business Office Representative Clerk - Surgery Center of Durbin

SCA Health•Jacksonville, FL

About The Position

The Business Office Representative Clerk supports the Surgery Center of Durbin by performing assigned business office functions, which may include medical records, credentialing, admissions and intake, accounts payable, billing, collections, insurance verification, transaction posting, and clinical logs. The position also supports surgery scheduling and communication with physician offices and patients. Responsibilities include scheduling surgeries in the computer, handling calls about scheduling, completing pre-registration and registration paperwork, confirming authorization before scheduled procedures, and maintaining a log of cancelled appointments. The clerk performs related clerical work, keeps the scheduling area clean and orderly, verifies scheduled cases promptly, and contacts patients about financial responsibilities and payment options. Insurance verification and patient calls must be documented in patient accounts.

Requirements

High school diploma or equivalent required.
Ability to work independently and as part of a team.
Basic knowledge of surgery scheduling, receptionist, and registration responsibilities.
Ability to handle stress.
Flexibility with hours and ability to work whichever shift needs coverage.

Nice To Haves

Associate degree or equivalent preferred.
At least three years of experience in health care preferred.
At least one year of experience with surgery scheduling procedures preferred.

Responsibilities

Perform assigned business office functions, including medical records, credentialing, admissions/intake, accounts payable, billing, collections, insurance verification, transaction posting, and clinical logs.
Schedule surgeries in the computer and enter pertinent information.
Handle calls from physician offices regarding patient information, surgery scheduling, and scheduled procedures.
Answer calls pleasantly, respond promptly to physician offices and patients, take messages, and transfer calls when needed.
Complete pre-registration and ensure authorization is obtained from the physician’s office before surgery.
Complete registration paperwork and use the computer system to generate information for surgical or special procedures.
Maintain a log of cancelled appointments.
Perform clerical duties such as photocopying, mailing surveys, preparing patient charts, faxing forms, and retrieving faxes.
Maintain a clean and orderly surgery scheduling area.
Verify all scheduled cases as soon as possible.
Contact patients with financial responsibility, explain the center’s payment policies, and offer payment options when necessary.
Clearly document insurance verification and patient calls in patient accounts.