Business Office Manager - Surgery Center of Durbin

SCA Health•Jacksonville, FL

About The Position

The Business Office Manager provides operational support to the Surgery Center of Durbin by overseeing business office functions, including Human Resources, Medical Records, Credentialing, Admissions/Intake, Accounts Payable, Billing, Collections, Clinical Logs, and month-end reporting. The role coordinates the Business Office team and functions to keep operations running smoothly and efficiently, while directly supervising non-medical personnel and serving as backup for business office teammates. The manager oversees human resource procedures, administrative and accounting processes, payroll, office supplies and equipment, and building maintenance coordination. The role serves as a liaison with billing, maintenance, and housekeeping vendors, including contract evaluation and negotiations. Working closely with the Clinical Director and Administrator, the Business Office Manager supports efficient facility operations and promotes utilization of the Surgery Center. The position also handles payer contract implementation, telephone coverage, and other administrative duties.

Requirements

Associate degree required, or a high school diploma/GED with equivalent work experience.
Five years of experience in a medically related environment required.
Experience supervising non-medical teammates required.
Knowledge of medical terminology required.
Understanding of insurance processes, including verification, required.
Computer experience, including Excel, Word, medical billing software, and applications.
Good communication skills and phone etiquette.

Nice To Haves

Bachelor's degree preferred.
Surgery center experience is a plus.
Experience with patient admissions, scheduling, and medical office operations desired.
Experience with SharePoint and SurveyMonkey preferred but not required.

Responsibilities

Coordinate the Business Office team and functions to ensure operations run smoothly and efficiently.
Directly supervise non-medical personnel, including orientation, ongoing coaching, and annual evaluations.
Oversee human resource procedures.
Serve as backup to all business office teammates as a working manager.
Ensure administrative and accounting procedures are completed accurately and on time, and monitor reports.
Manage office supplies and equipment and serve as the main contact for building maintenance items.
Act as liaison with the billing company, building maintenance, and housekeeping companies, including evaluating and negotiating contracts.
Complete payroll accurately and on time and forward it to corporate for processing.
Work with the Clinical Director to support efficient overall operations and report activities to the Administrator.
Work with the Administrator to promote utilization of the Surgery Center.
Ensure accurate interpretation and implementation of contracts with third-party payers.
Answer the telephone as needed.
Demonstrate annual competency in job tasks and equipment operation.
Perform other miscellaneous administrative duties as needed.