Business Office Manager

Summit BHC•Bel Aire, KS

8d•Onsite

About The Position

The Business Office Manager develops, evaluates, and executes operational directives for business office activities related to claims management and facility receivables. The role supports the facility’s financial goals by ensuring timely and efficient cash collections and plans, organizes, implements, evaluates, and supervises financial counseling, billing, and collections across service lines. The manager exercises sound judgment in decision-making. This is an onsite position at Bel Aire Recovery Center in Bel Aire, Kansas. The role may lead business office staff and may provide coverage or support for other programs, including training, case consultation, Administrator On Call coverage, and leadership rounds as assigned.

Requirements

High school diploma or equivalent.
At least three years of Business Office experience, preferably in a behavioral health setting.
Experience with billing practices, including verification, certification, authorization, managed care, revenue capture, and payer relationship building.
Strong revenue cycle technical skills.
Strong analytical skills.

Nice To Haves

Some college coursework in Business Administration or a related field.
At least one year of supervisory or management experience.

Responsibilities

Explain benefits, negotiate contractual agreements, and establish payment plans with clients and their family members.
Establish and maintain controls for cash collected at the facility.
Oversee and assess bank activity, collect revenue, and complete deposits promptly.
Identify and prioritize important issues; collaborate with department and corporate leaders to achieve facility goals and participate in daily Flash meetings.
Communicate instructions, expectations, and timelines clearly.
Lead staff, as applicable, through hiring, orientation, performance assessment and management, motivation, training, scheduling, and coaching.
Manage staff scheduling and maintain a contingency staffing plan.
Set and maintain staff accountability expectations for job performance.
Engage staff in quality and safety practices and support sustained, measurable compliance.
Identify staff education needs and ensure they are addressed through attended education programs.
Address staff non-compliance and client safety concerns, attendance, policy adherence, behavior, and code of conduct.
Maintain client financial records and follow up as needed.
Monitor, analyze, and report metrics including cash collections, days outstanding, daily cash, unbilled accounts, denials, and daily census.
Review statistical reports, identify trends and operational deficiencies, and develop, implement, and monitor corrective action plans as needed.
Work with Utilization Review and Admissions staff to ensure client insurance coverage is properly authorized.
Coordinate with the leadership team to confirm compliance with third-party requirements and communicate with the Centralized Business Office, providing documentation and account information as needed.
Assist with audits and prepare special reports, such as upfront and financial hardship logs.
Assist with month-end close, including reconciling credit card spending, auditing census, and reviewing logs.
Provide onsite coverage for other programs when needed; develop and execute programs according to market needs; and provide training, case consultation, or Administrator On Call coverage during and after program hours as needed.
Conduct assigned Leadership Rounds, identifying environment-of-care, safety, and infection-control concerns and providing real-time education on new facility processes.
Perform weekly accounts payable processing, including gathering and sorting invoices and printing and mailing checks or payments.