Business Office Manager-The Courtyard at Auburn Hills

Encore Senior Living•Auburn Hills, MI

About The Position

The Business Office Manager is a community-level position responsible for overseeing accounting and payroll operations, including accounts payable, accounts receivable, payroll, data entry, and general accounting duties. The role ensures compliance with applicable laws, rules, regulations, policies, and procedures, and promotes the company’s mission and philosophy. The position reports to the Administrator. The manager supports financial operations by processing invoices and payments, reconciling accounts and transactions, handling resident billing and deposits, maintaining accounting records, and following internal financial controls. Payroll and human resources responsibilities include ensuring accurate timekeeping and payroll data, maintaining personnel records, assisting with recruitment and onboarding, and addressing employee pay issues. The role also requires protecting confidential information, maintaining professional relationships, providing leadership, and assisting with training or coverage at other locations when needed.

Requirements

Associate degree or equivalent from a two-year college or technical school; or two years of related experience and/or training; or an equivalent combination of education and experience.
Ability to communicate and work effectively with employees at all levels of the company.
Ability to recognize and appropriately communicate problems.
Ability to relate appropriately to the public, residents, families, employees, and other professionals.
Ability to maintain accurate records and provide information as requested and required.
Proficient verbal and written communication in English.
Ability to work flexible hours, be on call, and meet job requirements.
Ability to lift up to 50 pounds, and 30 pounds regularly.
Ability and willingness to adequately perform all position responsibilities.
Ability to supervise effectively and provide leadership.
Ability to learn, use, and apply basic management principles.
Ability to perform tasks neatly, thoroughly, and in a timely manner.
May need to travel to assist with training and coverage at other locations.
Strong attention to detail and organizational skills.
High technical expertise and comfort with enterprise systems and data management, including working with IT professionals on complex system interface issues.
Ability to make independent decisions when circumstances warrant.
Willingness to seek out and incorporate new methods and principles into existing practices.
Ability to interpret written, oral, or scheduled instructions.
Ability to solve practical problems and handle situations with limited standardization.
Ability to handle multiple projects.
Advanced proficiency with Microsoft Office products.
Proficiency in accounting, HRIS, and timekeeping systems.

Responsibilities

Receive, process, and enter invoices for timely and accurate payment.
Investigate documentation, payments, or adjustments to resolve account discrepancies.
Monitor, reconcile, and record petty cash disbursements.
Collect vendor W-9 forms and submit them to the corporate office.
Process resident move-ins, move-outs, and status changes accurately and promptly in the resident management system.
Receive, reconcile, and process revenue checks, deposit slips, and reports as needed.
Assist community administrators and managers with resident billing issues, deposits, collections, and billing resolution.
Verify accounts by reconciling statements and transactions, and maintain ledgers by posting transactions.
Complete monthly billing for public pay agencies and resolve billing issues.
Maintain financial records by filing accounting documents and follow internal accounting controls.
Oversee timely preparation and accurate production of employee time and attendance data for payroll.
Manage the human resource information system to maintain data accuracy and integrity.
Work with the Administrator on employee personnel issues and conflict resolution.
Assist with recruitment, employee onboarding, documentation, and maintenance of personnel files.
Minimize and resolve employee pay-related issues, including overpayments, late pay, deductions, and adjustments.
Protect confidential proprietary, financial, resident, and office information.
Contribute to team efforts, promote the company’s mission and philosophy, and maintain a positive and professional demeanor.
Follow company policies and procedures and perform other duties as assigned.
Provide training or coverage at other locations when required.