Business Office Manager-Surgery Center

Atlas Healthcare Partners•Olympia, WA

11d

About The Position

This position manages the daily operations of an ambulatory surgery center’s business office, including supervising business office support staff and managing related functions and processes. The manager works with the center administrator and nursing director to establish and manage the patient experience program, and collaborates with the compliance team and other departments to support regulatory compliance and resolve operational issues. The role also serves as a liaison between the center and the central business office. The position performs work according to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards. It is expected to provide customers with an excellent service experience by consistently demonstrating the organization’s core and leader behaviors. Additional duties may be assigned; the listed essential functions describe the general scope of the position and are not exhaustive.

Requirements

High school diploma or GED.
Literacy, communication, and math skills at a level normally demonstrated at the associate’s degree level.
At least three years of experience in a physician’s office or medical environment.
Excellent communication and organizational skills.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Supervise daily support-staff activities to ensure smooth departmental workflow and operations.
Coordinate team activities and staff-to-workload ratios to use resources effectively.
Conduct hiring, performance reviews, counseling and disciplinary actions, and termination of office staff.
Manage personnel and human resources issues for office staff.
Manage business office functions, which may include patient admissions and registration, insurance verification, prior authorizations, scheduling, patient financial consultation, and medical records.
Serve as liaison between the center and the central business office.
Work with the center administrator and nursing director to establish and manage the patient experience program.
Oversee business office supply inventory and ordering.
Work with the center administrator, nursing director, and compliance team to ensure compliance with local, state, and federal requirements, HIPAA, AAAHC, and OSHA.
Coordinate resolution of issues related to physicians and their office staff.
Collaborate as needed with human resources, finance, information technology, and compliance.
Perform other duties as assigned.
Follow established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
Provide customers with an excellent service experience by demonstrating the organization’s core and leader behaviors.