Business Office Representative Clerk - Eye Surgery Center Carolinas

SCA Health•Southern Pines, NC

About The Position

The Business Office Representative Clerk supports the facility by performing assigned business office functions, which may include medical records, credentialing, admissions and intake, accounts payable, billing, collections, insurance verification, transaction posting, and clinical logs. The position also supports surgery scheduling and related communication with physician offices and patients. The clerk schedules surgeries in the computer-based surgery template, records pertinent information, responds to scheduling inquiries, and handles calls related to scheduled procedures. Responsibilities also include answering and routing calls, taking messages, completing preregistration and registration paperwork, confirming authorizations before surgery, and generating information for surgical and special procedures. The role maintains cancellation logs, verifies scheduled cases, documents insurance verification and patient calls in patient accounts, and contacts patients with financial responsibility to explain payment policies and available payment options. Other clerical duties include copying, mailing, preparing patient charts, faxing and retrieving forms, and maintaining a clean, orderly scheduling area.

Requirements

High school diploma or equivalent required.
Ability to work independently and function as part of a team.
Basic knowledge of surgery scheduling, receptionist, and registration responsibilities.
Ability to handle stress.
Flexibility with hours and ability to work whichever shift needs coverage.

Nice To Haves

Associate degree or equivalent preferred.
Minimum three years of health care experience preferred.
Minimum one year of experience in surgery scheduling procedures preferred.

Responsibilities

Perform assigned business office functions, including medical records, credentialing, admissions/intake, accounts payable, billing, collections, insurance verification, transaction posting, and clinical logs.
Schedule surgeries in the computer template, enter pertinent information, and respond to physician-office calls about scheduling and scheduled patients.
Answer calls pleasantly, address physician-office and patient needs promptly, take messages, and transfer calls to other departments when needed.
Complete preregistration and ensure the physician’s office obtains authorization before scheduled surgery.
Complete registration paperwork and use the computer system to generate information for surgical and special procedures.
Maintain a log of cancelled appointments.
Perform clerical duties such as photocopying, mailing surveys, preparing patient charts, faxing forms, and retrieving faxes.
Maintain a clean and orderly surgery scheduling area.
Verify all scheduled cases as soon as possible.
Contact patients with financial responsibility promptly, explain the center’s payment policies, and offer payment options when necessary.
Clearly document insurance verification and patient calls in patient accounts.