Business Office Representative Clerk - Emmaus Surgical Center

SCA Health•Hackettstown, NJ

About The Position

The Business Office Representative Clerk provides support to the facility by performing assigned business office functions, which may include medical records, credentialing, admissions and intake, accounts payable, billing, collections, insurance verification, transaction posting, and clinical logs. The role supports surgery scheduling by entering surgeries and pertinent information into the computer template and responding to physician-office calls about scheduling and related information. The position also handles incoming calls and patient and physician-office needs, completes pre-registration and registration paperwork, confirms authorization before scheduled surgery, and uses the computer system to generate information for surgical and special procedures. Additional duties include maintaining a log of cancelled appointments, performing clerical tasks, keeping the surgery scheduling area orderly, verifying scheduled cases, and contacting patients about financial responsibility and payment options. Insurance verification and patient calls must be documented clearly in patient accounts.

Requirements

High school diploma or equivalent required.
Ability to work independently and function as part of a team.
Basic knowledge of surgery scheduling, receptionist, and registration responsibilities.
Ability to handle stress.
Flexibility with hours and ability to work whichever shift needs coverage.

Nice To Haves

Associate degree or equivalent preferred.
At least three years of health care experience preferred.
At least one year of experience with surgery scheduling procedures preferred.

Responsibilities

Perform assigned business office functions, including medical records, credentialing, admissions and intake, accounts payable, billing, collections, insurance verification, transaction posting, and clinical logs.
Schedule surgeries in the computer template and enter pertinent information.
Handle calls from physician offices about surgery-center scheduling, patient scheduling, and scheduled surgeries.
Answer phones pleasantly, respond promptly to physician-office and patient needs, take messages, and transfer calls when necessary.
Complete pre-registration and confirm that authorization has been obtained from the physician’s office before surgery.
Complete registration paperwork and use the computer system to generate information for surgical and special procedures.
Maintain a log of cancelled appointments.
Perform clerical duties, including photocopying, mailing surveys, preparing patient charts, faxing forms, and retrieving faxes.
Maintain a clean and orderly surgery scheduling area.
Verify scheduled cases as soon as possible.
Contact patients with financial responsibility, explain the center’s payment policies, and offer payment options when necessary.
Clearly document insurance verification and patient calls in patient accounts.