Business Office Representative Clerk - Surgical Center of the Treasure Coast

SCA Health•Port St. Lucie, FL

About The Position

The Business Office Representative Clerk supports the facility by performing assigned business office functions, including medical records, credentialing, admissions and intake, accounts payable, billing, collections, insurance verification, transaction posting, and clinical logs. The role also supports surgery scheduling and related patient and physician-office communications. The clerk schedules surgeries in the computer-based surgery template, records pertinent information, handles scheduling inquiries from physician offices, and responds to phone calls and patient needs. Duties include preregistration, confirming that authorization has been obtained before scheduled surgery, completing registration paperwork, and using the computer system to generate information for surgical or special procedures. The clerk verifies scheduled cases as soon as possible, maintains a log of cancelled appointments, and documents insurance verification and patient calls in patient accounts. Additional responsibilities include informing patients with financial responsibility about the center’s payment policies and available payment options, performing clerical tasks such as copying, mailing, preparing charts, faxing and retrieving forms, and keeping the surgery scheduling area clean and orderly. The successful candidate should work independently and as part of a team, handle stress, and be flexible with hours and shifts.

Requirements

High school diploma or equivalent required.
Ability to work independently and function as part of a team.
Basic knowledge of surgery scheduling, receptionist, and registration responsibilities.
Ability to handle stress.
Flexibility with hours and ability to work whichever shift needs coverage.

Nice To Haves

Associate degree or equivalent preferred.
At least three years of health care experience preferred.
At least one year of experience in surgery scheduling procedures preferred.

Responsibilities

Perform assigned business office functions, including medical records, credentialing, admissions/intake, accounts payable, billing, collections, insurance verification, transaction posting, and clinical logs.
Schedule surgeries in the computer-based surgery template and enter pertinent information.
Handle calls from physician offices about surgery-center scheduling and scheduled patients.
Answer phones pleasantly, respond promptly to physician-office and patient needs, take messages, and transfer calls when needed.
Complete preregistration and ensure authorization is obtained from the physician’s office before scheduled surgery.
Complete registration paperwork and use the computer system to generate information for surgical or special procedures.
Maintain a log of cancelled appointments.
Perform clerical duties, including photocopying, mailing surveys, preparing patient charts, faxing forms, and retrieving faxes.
Keep the surgery scheduling area clean and orderly.
Verify scheduled cases as soon as possible.
Contact patients with financial responsibility, explain the center’s payment policies, and offer payment options when necessary.
Clearly document insurance verification and patient calls in patient accounts.
Perform other duties as assigned.