Admission Representative Clerk - Stonegate Surgery Center

SCA Health•Austin, TX

About The Position

The Admission Representative Clerk oversees patient registration and scheduling for the practice and acts as a customer advocate and OPA representative. The role supports surgeons, staff, and patients throughout the clinic experience, helping ensure accurate registration and smooth patient flow.

Requirements

High school diploma or equivalent required.
At least 1 year of experience in a healthcare or customer service setting.
4–5 years of relevant experience.
Strong communication and interpersonal skills.
Ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office and basic computer skills.

Nice To Haves

Associate degree or healthcare certification.
Knowledge of medical terminology, insurance plans, and EHR systems such as Epic or Cerner.
Ability to interface well with patients, staff, and physicians.
Strong working knowledge of patient access workflows and processes.
Knowledge of EMR software and its use.
Knowledge of basic computer language and functions.
Knowledge and understanding of medical terminology.
Excellent people and communication skills.

Responsibilities

Answer incoming calls, respond to inquiries, and route calls appropriately while interacting with patients courteously and professionally.
Register patients accurately, including demographic, insurance, and contact information.
Schedule, reschedule, and cancel appointments using the clinic’s electronic health record (EHR) system.
Verify insurance eligibility and obtain necessary authorizations or referrals.
Maintain patient confidentiality in accordance with HIPAA regulations.
Collaborate with clinical and administrative staff to ensure smooth patient flow.
Assist with administrative tasks such as scanning, filing, and data entry.
Handle patient complaints or concerns with empathy and escalate when necessary.
Maintain safe work practices.
Perform other duties as assigned.