Admission Clerk

Surgery Partners, Inc•Durango, CO

9d•$19 - $33

About The Position

The Admission Clerk greets patients and gathers, interprets, analyzes, and enters patient financial and demographic information into the computer. The role provides general office support and clerical services, including answering and directing incoming calls, managing correspondence, requisitioning supplies, and performing additional clerical duties. The clerk supports the admission process by reviewing forms for completeness and accuracy, explaining forms and patient rights, collecting deposits or co-pays, and maintaining confidentiality. The position also requires courteous communication with patients, families, visitors, and colleagues, and adherence to the hospital’s mission, values, customer-service principles, and continuous quality improvement practices.

Requirements

High school diploma or equivalent.
At least one year of experience as an admissions clerk or in Health Information Services in a hospital setting, or on-the-job training.
No certification or licensure required.
Required vaccine records or evidence of immunity must be provided before the first scheduled workday, aligned with CDC ACIP guidance for healthcare personnel.

Responsibilities

Greet patients and families promptly and courteously upon arrival at the hospital.
Answer telephone calls, provide requested information or take messages, and direct callers to appropriate personnel.
Explain forms to be signed upon admission, including patient rights and living will questions.
Review patient forms for completeness, accuracy, and appropriate signatures.
Collect deposits and/or co-pays according to established guidelines.
Maintain confidentiality regarding patients, physicians, staff, hospital matters, patient care, personnel, and strategic issues.
Use caution and good judgment when relaying messages or providing information to patients, families, and visitors.
Direct patient, family, or visitor complaints to the appropriate person for prompt resolution.
Apply the hospital’s philosophy, mission, and values in words, actions, departmental processes, programs, and the working environment.
Apply customer-service and continuous quality improvement principles in day-to-day activities.
Maintain positive working relationships and foster a cooperative work environment.
Communicate honestly and respectfully with peers and other departments.
Follow through on problems that may compromise effective job performance using the appropriate chain of command.
Use concepts of age and developmental stages when interacting with patients and families.
Perform other duties as assigned.