Admission Clerk

Franklin County Medical Center•Preston, ID

About The Position

The Admission Clerk works in the Business Office and reports to the Patient Access Manager. The role supports hospital staff and patients by helping ensure patients receive appropriate care through courteous, professional service and public relations. The position is listed as 40 hours per week, on a day shift Monday through Friday from 6:00 a.m. to 2:30 p.m. Departmental operational needs may require availability for other shifts, weekends, and holidays. Franklin County Medical Center is a nonprofit critical access hospital with acute-care and nursing-facility beds, operating rooms, a procedure room, and a medical office. The organization describes competitive wages, flexible scheduling, work/life balance, and opportunities for education and growth through tuition assistance and promotions. The role involves frequent patient interaction, routine office and computer work, and physical activity that can include lifting and carrying items up to 30 pounds and assisting patients. The work environment includes typical low-noise office conditions and frequent video-display-terminal use, as well as potential exposure to blood, body tissues and fluids, contagious diseases, hazardous waste, and occasional bodily injury, unpleasant noise or odors, and emotional or physical stress. The clerk must protect confidential information under HIPAA and wear personal protective equipment when required by infection-control standards.

Requirements

Interpersonal skills, including customer service experience and the ability to work cooperatively with patients, physicians, staff, and external parties.
Proficient typing and keyboarding skills.
Strong organizational skills and experience with office equipment and technology, including computers, phones, televisions, and tablets.
Ability to perform basic mathematical calculations, balance and reconcile figures, and perform some statistical analysis.
Ability to act calmly and effectively in busy or stressful situations.
Ability to multitask efficiently.
Oral and written communication skills in English.
Adequate hearing to perform duties in person and over the telephone and respond to verbal questions.
Ability to speak clearly to communicate with patients in person and over the telephone.
Visual acuity adequate for job duties, including visual examination of patients and reading printed information and computer screens.
Frequent lifting and carrying of items weighing up to 30 pounds unassisted, including assisting patients when required.
Adequate physical ability and manual dexterity to perform requisite healthcare services.
Ability to perform frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting, as well as regular pushing and pulling and some heavy lifting throughout a work shift.
Eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
Ability to comply with HIPAA and use personal protective equipment as situations require.
Availability to work shifts, weekends, and holidays may be required by departmental operational needs.

Nice To Haves

One year of experience in a healthcare environment is preferred.
Ability to speak Spanish is preferred.

Responsibilities

Greet and admit patients in a friendly manner and keep them informed of appointment status.
Schedule appointment times for patients.
Maintain forms to be given to, completed for, or received from patients.
Receive payments and co-payments and record patient charges for the billing department.
Deliver messages to the physician or physician staff.
Assist with routine procedures encountered in the physicians’ office.
Obtain prior authorization for tests and surgical procedures.
Maintain regular and predictable attendance.
Protect sensitive, proprietary, or confidential information in compliance with HIPAA.
Wear personal protective equipment as required to maintain facility infection-control standards.