Admission Clerk II

Tarzana Treatment Centers•Los Angeles, CA

7d•$28 - $31

About The Position

The Admission Clerk II oversees admission operations and reports directly to the Supervisor or Administrator. The role provides direct services including benefit verification, lobby support, and data entry, and ensures data-entry quality assurance and training as needed. The position supports patient referrals, admissions, discharges, transfers, and related administrative workflows. It provides a professional and welcoming setting for patients, coordinates with other departments, and may lead Admission Clerks and workflow in the absence of or as directed by Admissions Supervisors. The role also conducts required patient searches and waived tests in accordance with applicable policies and maintains required annual certifications and training. Tarzana Treatment Centers, Inc. is a nonprofit corporation providing behavioral healthcare services, including chemical dependency services. The organization is an equal opportunity employer and supports the Americans with Disabilities Act, including reasonable accommodations for qualified employees.

Requirements

High school diploma or GED.
Computer skills required.
At least two years of data-entry experience preferred.
Two years of college preferred.
Experience working with underserved populations is helpful.
Maintain annual certification for patient search and UA testing procedures.
Maintain annual waived-testing requirements and training.

Nice To Haves

Two years of college.
At least two years of data-entry experience.
Experience working with underserved populations.

Responsibilities

Ensure a professional setting, engage patients using best practices, and provide customer care.
Schedule patient referrals in Avatar Scheduler.
Verify discharges at the end of the day and prepare for next-day scheduling.
Serve as a liaison for the reception area and/or between TTC departments on behalf of patients seeking services and admission.
Lead Admission Clerks and workflow in the absence of, or as directed by, Admissions Supervisors.
Assist with training new hires on accurate data entry and quality admission practices.
Correct data in required data systems as requested by the Supervisor.
Gather department supply orders to maintain business expectations.
Prepare end-of-shift transition emails.
Conduct patient body and property searches in accordance with policy and procedure and maintain annual certification.
Perform patient UA testing in accordance with policy and procedure and maintain annual certification.
Verify benefits and report benefit issues to appropriate departments.
Complete data entry in patient portal systems related to referrals, admissions, and transfers.
Manage faxes, scanning, and uploading as needed.
Assist with developing and submitting accurate reports regarding activities, patient information, and other TTC business interests as needed.
Communicate with other departments regarding patient admission and care.
Administer waived tests, including breath alcohol testing and UA drug screens, and maintain required annual waived-testing requirements and training.
Perform other duties as assigned by the Supervisor, Director, and/or Administration.