About The Position
The Admission Representative Clerk oversees patient registration and scheduling for the practice and serves as a customer advocate and OPA representative. The role supports surgeons, staff, and patients throughout the clinic experience by managing patient access activities and helping ensure smooth clinic operations.
Requirements
- High school diploma or equivalent required.
- At least 1 year of experience in a healthcare or customer service setting.
- 4–5 years of relevant experience.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office and basic computer skills.
- Interfaces well with patients, staff, and physicians.
- Strong working knowledge of patient access workflows and processes.
- Excellent people and communication skills.
Nice To Haves
- Associate degree or healthcare certification.
- Knowledge of medical terminology, insurance plans, and EHR systems such as Epic or Cerner.
- Knowledge of EMR software and its use.
- Knowledge of basic computer language and functions.
- Knowledge and understanding of medical terminology.
Responsibilities
- Answer incoming calls, respond to inquiries, or route calls appropriately, and interact with patients courteously and professionally.
- Register patients accurately, including demographic, insurance, and contact information.
- Schedule, reschedule, and cancel appointments using the clinic’s electronic health record (EHR) system.
- Verify insurance eligibility and obtain necessary authorizations or referrals.
- Maintain patient confidentiality in accordance with HIPAA regulations.
- Collaborate with clinical and administrative staff to ensure smooth patient flow.
- Assist with administrative tasks such as scanning, filing, and data entry.
- Handle patient complaints or concerns empathetically and escalate them when necessary.
- Maintain safe work practices.
- Perform other duties as assigned.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) plan with company match
- Paid time off
- Life insurance
- Disability insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
