Shuttle Driver - University of Maryland Medical Center

Towne Park•Baltimore, MD

2d•Onsite

About The Position

The Shuttle Driver transports guests to and from the hospital and local destinations in a friendly, efficient, and courteous manner using safe driving practices. The role includes assisting guests with luggage during arrival and departure, maintaining vehicle activity and maintenance logs, and learning approved pick-up and destination points and relevant property amenities and local attractions. The driver communicates professionally with guests, location staff, and coworkers in person, by telephone, and by two-way radio. The position operates vehicles seating eight people or fewer, including the driver, and requires inspecting the vehicle at the start of each shift, monitoring its condition, and reporting malfunctions or damage. The driver protects guest confidentiality and client information, assists patrons entering and exiting vehicles, and may use specialized equipment such as wheelchair lifts. The stated schedule is Monday through Friday, 4 p.m. to 8 p.m., or Saturday and Sunday, 5 a.m. to 1 p.m. The hourly base pay range is $17.25 per hour.

Requirements

High school diploma or GED.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Must be at least 21 years old due to vehicle leasing contract requirements.
Must maintain a valid driver’s license at all times and pass annual or semiannual motor vehicle record checks.
Must pass a criminal background check, motor vehicle record check, drug screen, and other requirements set by the client.
Ability to drive a manual-transmission vehicle.
Ability to read and write standard English, comprehend simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including calculations involving American money, and understand 24-hour and military time systems and rates applicable to elapsed time.
Must complete Towne Park’s Wheelchair Safety Training course, as applicable.

Responsibilities

Transport guests to approved destinations in a safe, friendly, efficient, and courteous manner.
Learn and remember pick-up and destination points, property outlets, meeting rooms, amenities, local attractions, and parking rates.
Communicate courteously and professionally with guests, location staff, and coworkers in person, by telephone, and by two-way radio.
Acknowledge and greet guests promptly, maintain a professional demeanor, and use appropriate salutations and guest names when appropriate.
Inspect the vehicle at the beginning of each shift, including lights, climate controls, warning lamps, mirrors, tires, windshield wipers, and vehicle condition.
Monitor vehicle condition, record malfunctions or damage, and report them to the manager.
Assist guests with luggage, including delivery and pick-up during arrival and departure.
Protect guest confidentiality in accordance with HIPAA requirements and safeguard client financial and identifying information.
Assist patrons with entering and exiting the vehicle; offer a hand for assistance but do not provide lifting services.
Check wheelchairs for safe operation before each use and clean them after each use.
Use specialized equipment such as wheelchair lifts when required.
Maintain vehicle activity and maintenance logs.