Valet Attendant - University of Vermont Medical Center

Towne Park•Burlington, VT

5d•$17 - $19•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles safely and promptly, helping with luggage and bell services, and assisting guests with directions, transportation, reservations, facility information, and other inquiries. The associate explains parking rates and retrieval procedures, manages claim checks and vehicle records, and calculates and collects parking revenue when needed. The position is scheduled Monday through Friday, 9 a.m. to 5 p.m.; the posting notes this schedule is preferred but flexible and states there are no weekends. The hourly base pay range is $17–$19, plus tips. Work is primarily outdoors, potentially for the entire shift, with exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of employment, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including calculations with American currency, and understand 24-hour time and rates based on elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests and use their last names during interactions.
Welcome guests using the salutation of the day, follow proper phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim check receipts; complete location details on key tags after parking vehicles.
Calculate and collect revenue for vehicles when needed.