Valet Attendant - UVA Medical Center

Towne Park•Charlottesville, VA

21h

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly and assists with luggage services and storage as needed during arrivals and departures. The associate also answers guest questions, provides directions and information about facility amenities and local attractions, delivers requested items, and may shuttle guests to approved destinations. The position includes explaining parking rates and retrieval procedures, handling claim checks and vehicle keys, maintaining accurate valet ticket and vehicle information, and collecting parking revenue when required. Associates follow established practices and procedures and receive frequent direction and verification of their work. The majority of work is performed outdoors, potentially for an entire shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and other employees.
Ability to perform basic arithmetic, including operations with American money, and understand 24-hour time and rates based on elapsed time.
Ability to perform parallel parking.
Ability to meet the position’s physical demands, including extended periods of sitting or standing, walking, handling objects or controls, and lifting or exerting force as described in the posting.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests promptly and use guests’ last names during interactions.
Welcome guests using the appropriate salutation, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries, and provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities as requested and shuttle guests to approved destinations.
Explain parking rates and vehicle retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim check receipts; record vehicle locations on key tags after parking.
Calculate and collect vehicle revenue when needed.