Valet Attendant - Mercy Medical Center

Towne Park•Baltimore, MD

21h

About The Position

The Valet Attendant, described in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists with luggage and other guest needs during arrival and departure. The position follows established practices and procedures, receives specific directions, and is checked or verified frequently. The work schedule is full-time, Monday through Friday, with shifts between 6 a.m. and 7 p.m. The hourly base pay is $15 plus tips. Work is primarily outdoors for extended periods, potentially for an entire shift, in conditions that may include extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance of that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to add and subtract three-digit numbers, multiply and divide with tens and hundreds, and perform these operations using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the role’s physical requirements, including extended sitting or standing, mobility and bending activities, and lifting or exerting force up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests within five feet and use guest last names during interactions.
Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver requested messages, items, or guest amenities; shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect revenue for vehicles when needed.