Valet Attendant - Fort Sanders Medical Center

Towne Park•Knoxville, TN

1d•Onsite

About The Position

The Valet Attendant, identified in the job description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists with luggage and bell services as needed. The attendant also supports guests with information, directions, transportation, reservations, facility amenities, and other requests. The position follows established practices and procedures, with specific directions and frequent checks of work. It requires a valid driver’s license for the state of employment or a commutable distance from that state. Work is primarily outdoors, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of employment or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
Ability to perform basic arithmetic with three-digit numbers and with units of American money.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests within five feet and use guests’ last names.
Welcome guests using the salutation of the day, follow proper phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the site.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; complete the location on key tags after parking vehicles.
Calculate and collect vehicle revenue when needed.