Valet Attendant – SoCal Medical Center

Towne Park•Culver City, CA

About The Position

The Valet Attendant, identified in the job description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists with luggage and bell services as needed during guest arrivals and departures. The attendant also supports guests with information and requests, explains parking procedures, and accurately manages vehicle tickets, keys, and related records. The position follows established practices and procedures, with specific directions and frequent checks. Most work is performed outdoors for extended periods, potentially for the entire shift, and employees may be exposed to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
Ability to perform basic arithmetic with three-digit numbers and multiply and divide using 10s and 100s, including calculations with American money.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the described physical demands, including extended sitting or standing, movement and handling tasks, and lifting or exerting force up to the stated limits.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests within five feet and use guests’ last names during interactions.
Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested; shuttle guests to approved destinations.
Explain parking rates and vehicle retrieval procedures to guests upon arrival.
Issue claim checks only after receiving vehicle keys, and collect claim checks before issuing keys.
Complete and maintain ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect revenue for vehicles when needed.