Valet Attendant - University of Vermont Medical Center

Towne Park • Burlington, VT

4d

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles promptly and safely and assists guests with luggage, including delivery and pickup during arrival and departure where applicable. The position also supports guests with directions, transportation, reservations, facility information, messages, and requested amenities. The work schedule is Monday through Friday, 9 a.m. to 5 p.m.; the posting describes this schedule as preferred but flexible and states there are no weekends. Compensation is $17–$19 per hour plus tips.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English, comprehend simple instructions and correspondence, and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers and American currency, understand 24-hour and military time, and understand rates based on elapsed time.
• Ability to perform parallel parking.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet, use guests’ last names, and welcome them using the appropriate salutation.
• Follow proper Towne Park phone etiquette and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
• Explain parking rates and vehicle retrieval procedures to guests.
• Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
• Calculate and collect vehicle revenue when needed.

Benefits

• Eligibility to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligibility to enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED