Valet Attendant - Mercy Medical Center

Towne Park•Baltimore, MD

About The Position

The Valet Attendant, identified in the job description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists with luggage, including storage and delivery where applicable. The position is full-time, Monday through Friday, with shifts scheduled between 6 a.m. and 7 p.m. The hourly base pay is $15 plus tips; actual compensation may depend on job-related skills, experience, education or training, and location. Employees may enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked; benefits may change and may be subject to plan terms. Seasonal and temporary roles are not eligible for these benefits.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance of that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and other employees.
Ability to perform basic arithmetic with three-digit numbers and to multiply and divide with tens and hundreds, including using American currency.
Ability to understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.
Ability to meet the role’s physical demands, including extended periods of sitting or standing, movement such as walking and climbing stairs, and lifting or moving objects with the stated force requirements.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests within five feet and use guests’ last names during interactions.
Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not performing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver messages, items, or guest amenities; shuttle guests to approved locations.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the location on key tags after parking vehicles; calculate and collect revenue when needed.