Business Office Manager, BOM

CommuniCare•Lewisburg, WV

9d•Onsite

About The Position

Seneca Trail Healthcare Center, a member of the CommuniCare Family of Companies, is hiring a Business Office Manager (BOM). The BOM maintains CommuniCare Health Services business office policies and procedures and directly supervises the Assistant BOM. The role communicates with the Executive Director, Regional Team, business office staff, and external clients such as families, attorneys, and outside agencies. It serves as both a team member and leader, ensuring work is completed and quality service is delivered while supporting colleagues and recognizing team successes. The BOM also manages resources within their control and assists others in managing resources. The position oversees business office operations related to admissions, census verification, billing, collections, resident financial obligations, and staff supervision. It also participates in relevant meetings and training and works within established departmental, center, and home office policies, quality improvement programs, and safety, environmental, and infection control standards.

Requirements

3–5 years of experience in the business office of a long-term care facility.
College degree in Business Administration, Accounting/Finance, or a related field.
Prior supervisory experience and management training.
Thorough understanding of Medicare, Medicaid, private insurance, managed care costing and analysis, personnel management, accounts receivable and collections, resident funds, accounts payable, general ledger, and management information systems.
Ability to make independent decisions when circumstances warrant.
Ability to deal tactfully with team members, other staff, residents, family members, visitors, government agencies, and the general public.
Willingness to seek out new methods and principles.
Computer literacy and working knowledge of Microsoft Office, including Excel and Word.

Responsibilities

Complete the weekly BOM Admission Checklist and present it at the weekly morning stand-up to reduce exceptions.
Verify and reconcile the midnight census daily for validity and accuracy.
Complete admission procedures when the Admissions Coordinator is absent.
Conduct weekly Medicaid pending and collection blitz meetings with facility staff.
Analyze accounts contributing to bad debt, identify root causes, and advise the Executive Director on issues and proposed solutions.
Complete insurance forms upon request.
Attend Utilization Review (UR) and/or PPS meetings as necessary.
Supervise, organize, evaluate, and monitor business office support staff.
Meet with residents or responsible parties upon admission and discharge to discuss financial obligations.
Coordinate tasks needed for timely and accurate billing and collection.
Attend scheduled training, education classes, and orientation programs to maintain and enhance quality of care.
Follow established departmental, center, and home office policies and procedures, objectives, quality improvement programs, and safety, environmental, and infection control standards.