Business Office Manager BOM

CommuniCare Health Services

1d•Onsite

About The Position

Greenbrier Parma Healthcare Center, a member of the CommuniCare Family of Companies, is seeking a Business Office Manager (BOM). The BOM maintains CommuniCare Health Services business office policies and procedures and directly supervises the Assistant BOM. The role communicates with the Executive Director, Regional Team, business office staff, and external clients such as families, attorneys, and outside agencies. The BOM works as both a team member and leader to ensure work is completed and quality service is delivered, while supporting team members, celebrating team successes, and managing resources within their control. The BOM oversees business office operations related to admissions, census verification, Medicaid pending accounts, billing, collections, resident financial obligations, and business office support staff. The position also participates in training and follows departmental, center, and home office policies and procedures, quality improvement objectives, and safety, environmental, and infection control standards.

Requirements

3–5 years of experience in the business office of a long-term care facility.
College degree in Business Administration, Accounting/Finance, or a related field.
Prior supervisory experience and management training.
Thorough understanding of Medicare, Medicaid, private insurance, managed care costing and analysis, personnel management, accounts receivable and collections, resident funds, accounts payable, general ledger, and management of information systems.
Ability to make independent decisions when circumstances warrant.
Ability to deal tactfully with team members, staff, residents, family members, visitors, government agencies, and the general public.
Willingness to seek out new methods and principles.
Computer literacy and working knowledge of Microsoft Office, including Excel and Word.

Responsibilities

Complete the weekly BOM Admission Checklist and present it at the weekly morning stand-up to reduce exceptions.
Verify and tie out the midnight census testing daily for validity and accuracy.
Complete admission procedures when the Admissions Coordinator is absent.
Conduct weekly Medicaid pending and collection blitz meetings with facility staff.
Perform root cause analysis on accounts contributing to bad debt and advise the Executive Director of identified issues and proposed solutions.
Complete insurance forms as requested.
Attend Utilization Review (UR) and/or PPS meetings as necessary.
Supervise, organize, evaluate, and monitor business office support staff.
Meet with residents or responsible parties upon admission and discharge to discuss financial obligations.
Complete and coordinate tasks needed for timely and accurate billing and collection.
Attend and participate in scheduled training, education classes, and orientation programs.
Follow established departmental, center, and home office policies and procedures, objectives, quality improvement programs, and safety, environmental, and infection control standards.
Communicate effectively with the Executive Director, Regional Team, business office staff, families, attorneys, and outside agencies.
Manage resources within the role’s control and assist others in managing resources.