Branch Manager Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent experience.
• At least 3 years of sales experience with demonstrated ability to lead and coach a successful sales team.
• At least 3 years of small-business deposit and credit experience and familiarity with small-business operations.
• General understanding of financial statements and concepts.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Demonstrated ability to leverage centers of influence to promote business.
• Experience influencing business partners, including investment, mortgage, and business banking sales professionals.
• Ability to communicate effectively and strong public-speaking skills.
• Strong leadership, coaching, time-management, and organizational skills, including the ability to lead through multiple priorities.
• Strong work ethic and high level of integrity.
• Ability to communicate face-to-face and by phone, frequently use hands to manipulate or grasp objects, occasionally bend and lift from floor height, frequently lift 1–10 pounds, and occasionally lift up to 30 pounds.
• Ability to routinely and frequently operate a motor vehicle and hold a valid driver’s license.

Nice To Haves

• Bachelor’s degree.
• Notary license.

Responsibilities

• Deliver a strong client experience by being present with clients and teammates and helping clients identify solutions that support their financial goals.
• Make outside calls to small-business clients and build community centers of influence and networks to generate prospective client referrals.
• Grow branch business through client retention, relationship expansion, and acquisition, and lead the team in meeting activity, behavior, and outcome expectations.
• Lead and develop the branch team, ensuring understanding of the bank’s products and services, sales and service process, competitive landscape, vision, and values.
• Build partnerships within the branch and with other business lines to acquire clients and deepen current client relationships; manage internal and external centers of influence.
• Manage, staff, and schedule direct reports, including recruiting, interviewing, selecting, onboarding, and training teammates, and deploy staff to other branches as needed.
• Coach and manage performance through observation, joint sales calls, development plans, training tools, and recognition.
• Guide the branch team in following regulatory, security, and internal controls and completing branch operational tasks on time.
• Oversee branch operations, transactions, security, records, client complaints, teammate conflicts, and business activities.
• Manage budgets, analyze performance and financial data, assess risks, and make decisions to improve operations and support growth.
• Work Saturdays as directed by management and maintain regular, predictable attendance and timely performance of duties.
• Perform other duties as assigned and comply with KeyBank policies and procedures, including ethical conduct and acting in clients’ and the bank’s best interests.