Branch Manager Jobs

About The Position

Requirements

• Typically requires 3 or more years of related experience.
• Related experience or product knowledge is required; a university or college degree is typically not required for roles at this level.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Ability to serve as a Notary Public in the applicable state.
• Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Accountability
• Banking
• Client counseling
• Customer experience (CX)
• Customer loyalty
• Decision making
• People management
• Proactive behavior
• Results-oriented
• Branch banking services
• Digital awareness
• Effective communications
• Managing multiple priorities
• Sales management

Responsibilities

• Lead all aspects of branch performance.
• Drive revenue and customer loyalty through consultative client interactions and solutions supporting financial well-being.
• Create a differentiated customer experience and make banking easy in an omnichannel environment.
• Collaborate with a broad range of ecosystem partners.
• Manage branch risk and ensure compliance with regulatory guidelines and established policies and procedures.
• Attract, onboard, coach, and develop branch team members; acquire and retain talent through effective talent management.
• Use the branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue through acquiring consumer and business households, increasing share of wallet, and collaborating with ecosystem partners.
• Drive business banking results primarily through business development and community involvement.
• Coach consultative selling and technology-enabled customer interactions to improve results and customer financial well-being.
• Apply foundational understanding of balance sheets and income statements.
• Manage and coach the delivery of a differentiated client experience and effective problem resolution.
• Connect PNC services to deliver a seamless omnichannel customer experience.
• Ensure employees meet performance and activity expectations through ongoing performance management.
• Model PNC values and cultivate an inclusive workplace.
• Manage operational, human capital, reputational, and business risks; exercise sound judgment to mitigate sales-practice risk.
• Include intentionally by cultivating diverse teams and inclusive workplaces.
• Role-model PNC values with transparency and courage.
• Drive change and innovation, take ownership of results, empower others in decision-making, and develop employees.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision coverage options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service
• Incentive-eligible compensation based on company, business, and/or individual performance