Branch Manager

PNC Bank•Chicago, IL

2d•Onsite

About The Position

The Branch Manager leads all aspects of branch performance at PNC in its Retail Banking organization, based in Chicago, Illinois. This in-office role drives revenue and customer loyalty through consultative client interactions and solutions that support financial well-being. The manager creates a differentiated, easy-to-use customer experience across channels and collaborates with a broad range of ecosystem partners. The role is accountable for branch risk management and regulatory compliance, as well as attracting, onboarding, coaching, and developing team members. The Branch Manager uses a branded sales process to meet targets, grow consumer and business relationships, and drive business banking results through business development and community involvement. The position also manages branch operations, performance, talent, and the delivery of a seamless customer and employee experience. PNC expects its people managers to cultivate inclusive teams, model company values, lead change, take ownership of results, and develop employees. This position requires the ability to serve as a Notary Public in the applicable state. Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of related experience.
Related experience or product knowledge is required; a university or college degree is typically not required for roles at this level.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience (CX)
Customer loyalty
Decision making
People management
Proactive behavior
Results-oriented
Branch banking services
Digital awareness
Effective communications
Managing multiple priorities
Sales management

Responsibilities

Lead all aspects of branch performance.
Drive revenue and customer loyalty through consultative client interactions and solutions supporting financial well-being.
Create a differentiated customer experience and make banking easy in an omnichannel environment.
Collaborate with a broad range of ecosystem partners.
Manage branch risk and ensure compliance with regulatory guidelines and established policies and procedures.
Attract, onboard, coach, and develop branch team members; acquire and retain talent through effective talent management.
Use the branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue through acquiring consumer and business households, increasing share of wallet, and collaborating with ecosystem partners.
Drive business banking results primarily through business development and community involvement.
Coach consultative selling and technology-enabled customer interactions to improve results and customer financial well-being.
Apply foundational understanding of balance sheets and income statements.
Manage and coach the delivery of a differentiated client experience and effective problem resolution.
Connect PNC services to deliver a seamless omnichannel customer experience.
Ensure employees meet performance and activity expectations through ongoing performance management.
Model PNC values and cultivate an inclusive workplace.
Manage operational, human capital, reputational, and business risks; exercise sound judgment to mitigate sales-practice risk.
Include intentionally by cultivating diverse teams and inclusive workplaces.
Role-model PNC values with transparency and courage.
Drive change and innovation, take ownership of results, empower others in decision-making, and develop employees.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision coverage options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation based on company, business, and/or individual performance