Branch Manager

Hope CU•Little Rock, AR

2d•Onsite

About The Position

The Branch Manager is responsible for driving branch profitability, deposit growth, customer service performance, branch operations, employee development, risk and compliance, and customer relationship growth within the local market. Success requires strong leadership, a business-development mindset, and the ability to turn market opportunities into sustainable loan and deposit growth while maintaining excellent customer service, operational excellence, and regulatory compliance. The role also includes maintaining branch security, overseeing daily transactions and retention, and addressing branch or member-related issues. The Branch Manager leads branch sales and business development, oversees daily operations, manages and develops branch personnel, collaborates with internal partners, and ensures compliance and facility standards. The position is based in an office environment and includes frequent travel to branches within the company’s market.

Requirements

At least 5 years of experience in banking or the financial industry.
At least 2 years of supervisory experience.
Experience in cross-selling environments.
Fluency in English.
Frequent travel to various branches within the company’s market.

Nice To Haves

Spanish language proficiency.
Bachelor’s degree, preferably with a business concentration.

Responsibilities

Develop and execute a branch sales strategy to meet or exceed workplan goals for deposit and loan growth.
Drive new member acquisition through outbound calls, networking, community engagement, referrals, and targeted prospecting.
Monitor deposit trends, account closures, large-balance movements, and rate sensitivity to identify opportunities and reduce deposit runoff.
Build relationships with local businesses and community organizations and lead outreach across HOPE markets.
Educate members about digital banking, mobile banking, and investment solutions.
Manage consumer lending opportunities in the branch and market.
Oversee branch operations, cash operations, and audits to help secure credit union assets and maintain operational limits.
Process and approve wire transfers, review daily transactions, and open and close the branch while ensuring reports, checklists, and procedures are completed accurately.
Perform administrative duties, including attending meetings, producing reports, and providing information for investor reporting.
Back up tellers, head tellers, and Member Service Representatives when needed.
Lead the Strengthening HOPE Initiative by supporting open communication, innovation, associate engagement, collaboration, and high performance.
Lead the team in meeting product, service, and member goals, including cross-selling HOPE products and services.
Train, coach, and develop branch personnel; recruit, onboard, and initiate training for team members.
Prepare and host morning huddles before the branch opens.
Collaborate with consumer and mortgage lending, small business, commercial lending, CED, and investor relations teams.
Follow HOPE policies, procedures, security protocols, and regulatory requirements, and provide leadership with feedback on improvement opportunities.
Maintain and improve branch facility standards, including marketing collateral, cleanliness, and documentation.
Be accountable for member service scores, branch losses and profitability, and deposit and loan growth.
Perform other duties as assigned.